- CHCCCS007 – Develop and implement service programs
- CHCCCS019 – Recognise and respond to crisis programs
- CHCDEV005 – Analyse impacts of sociological factors on people in community work and services
- CHCCSM013 – Facilitate and review case management
- CHCLEG003 – Manage legal and ethical compliance
- CHCMGT005 – Facilitate workplace debriefing and support processes
- CHCPRP003 – Reflect on and improve own professional practice
- CHCDFV001 – Recognise and respond appropriately to domestic and family violence
- CHCCCS004 – Assess co-existing needs
- CHCDIV001 – Work with diverse people
- CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety
- HLTWHS003 – Maintain work health and safety
Elective units:
- CHCCOM003 – Develop workplace communication strategies
- BSBPEF401 – Manage personal health and wellbeing
- CHCCSL001 – Establish and confirm the counselling relationship
- CHCADV002 – Provide advocacy and representation services
- CHCPRP001 – Develop and maintain networks and collaborative partnerships
- CHCMHS001 – Work with people with mental health issues
- CHCMHS011 – Assess and promote social, emotional and physical wellbeing
- CHCDIS017 – Facilitate community participation and social inclusion
