Certificate III in Business (Customer Engagement)

The BSB30120 Certificate III in Business (Customer Engagement) offered by Foundation Education is designed to equip individuals with the essential skills and knowledge required to thrive in customer-focused roles within various business environments. This course covers key learning areas such as effective communication, customer service strategies, and the use of technology to enhance customer engagement. Participants will gain practical insights into managing customer relationships and understanding customer needs, which are crucial for success in today’s competitive marketplace.

Throughout the course, learners will engage in hands-on activities that foster critical thinking and problem-solving skills, enabling them to respond effectively to customer inquiries and challenges. The curriculum also emphasises teamwork and collaboration, preparing students to work efficiently in diverse teams. By the end of the program, graduates will be well-prepared to pursue a range of career opportunities in customer service and business administration, making them valuable assets to any organisation.

This qualification not only enhances employability but also provides a solid foundation for further studies in business. With a focus on practical application and real-world scenarios, the BSB30120 Certificate III in Business (Customer Engagement) is an excellent choice for those looking to advance their careers in customer engagement. Enquire to learn more.

Please note: This is a fee-for-service program, it is not government funded.

Upon successful completion of this course you will receive a BSB30120 Certificate III in Business (Customer Engagement) qualification from Foundation Education.

This course provides you with the professional skills and knowledge required to take the first step in your business career. With this qualification, you may choose to seek work in a range of customer service roles, working for small, medium or large organisations. You may choose to seek work as a Customer Service Assistant, a Receptionist, a Telemarketer, or an Information Services Officer.

You’ll develop the problem-solving and communication skills required to work well with people across all stages of your career.