Communications

Certificate III in Business (Customer Engagement)

BSB30120

Career Outcomes

Administrative Assistant

Customer Service Assistant

Marketing Assistant

Office Assistant

Receptionist

View All

Study Mode

Online

Awarded by

Foundation Education

Qualification

Certificate III

Course Fee

Price may vary

Duration

Up to 12 months part-time

Start Date

Enquire now for upcoming start dates

Payment Option

Payment plan

Upfront payment

On this page:

In a nutshell

What you'll need to get it

Subject breakdown

Why Foundation Education ?

Where will this course take you?

Career outcomes

Let's talk price

This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

In a Nutshell

The BSB30120 Certificate III in Business (Customer Engagement) offered by Foundation Education is designed to equip individuals with the essential skills and knowledge required to thrive in customer-focused roles within various business environments. This course covers key learning areas such as effective communication, customer service strategies, and the use of technology to enhance customer engagement. Participants will gain practical insights into managing customer relationships and understanding customer needs, which are crucial for success in today’s competitive marketplace.

Throughout the course, learners will engage in hands-on activities that foster critical thinking and problem-solving skills, enabling them to respond effectively to customer inquiries and challenges. The curriculum also emphasises teamwork and collaboration, preparing students to work efficiently in diverse teams. By the end of the program, graduates will be well-prepared to pursue a range of career opportunities in customer service and business administration, making them valuable assets to any organisation.

This qualification not only enhances employability but also provides a solid foundation for further studies in business. With a focus on practical application and real-world scenarios, the BSB30120 Certificate III in Business (Customer Engagement) is an excellent choice for those looking to advance their careers in customer engagement. Enquire to learn more.

What You'll Need to Get In

There are no entry requirements for this course.

Subject Breakdown

In this business qualification, the subjects you may study include:

BSBCRT311 — Apply critical thinking skills in a team environment
BSBPEF201 — Support personal wellbeing in the workplace
BSBSUS211 — Participate in sustainable work practices
BSBTWK301 — Use inclusive work practices
BSBWHS311 — Assist with maintaining workplace safety
BSBXCM301 — Engage in workplace communication
BSBWRT311 — Write simple documents
BSBTEC303 — Create electronic presentations
BSBPMG430 — Undertake project work
BSBOPS304 — Deliver and monitor a service to customers
SIRXCEG005 — Maintain business to business relationships
BSBOPS305 — Process customer complaints
SIRXMKT001 — Support marketing and promotional activities

Why Foundation Education ?

Foundation Education is dedicated to providing students with access to quality vocational education, supported by a robust network of industry partners across Australia. With a focus on practical learning, Foundation Education collaborates with its sister brand, the Australian Institute of Personal Trainers (AIPT), to offer a diverse range of courses designed by industry experts. This ensures that students acquire the knowledge and skills that employers are actively seeking.

Students can enjoy the flexibility of online study, allowing them to learn at their own pace and from the comfort of their own homes. Foundation Education offers a variety of Certificate and Diploma-level courses in fields such as Early Childhood Education and Care, Education Support, Allied Health, and Dental Assisting. Each course is crafted to equip students with job-ready skills, making it easier for them to transition into their desired careers.

What sets Foundation Education apart is its commitment to student success. With dedicated support from experienced Technical Advisors, Assessors, and Support Officers, students receive guidance from enrolment through to graduation. All courses are nationally recognised and accredited, ensuring that graduates meet industry standards and are well-prepared for the workforce.

Where will this course take you?

Upon successful completion of this course you will receive a BSB30120 Certificate III in Business (Customer Engagement) qualification from Foundation Education.

This course provides you with the professional skills and knowledge required to take the first step in your business career. With this qualification, you may choose to seek work in a range of customer service roles, working for small, medium or large organisations. You may choose to seek work as a Customer Service Assistant, a Receptionist, a Telemarketer, or an Information Services Officer.

You’ll develop the problem-solving and communication skills required to work well with people across all stages of your career.

Career Outcomes

Let's talk price

Foundation Education offers flexible payment plans beginning from just $47.60* a week!

Enquire now to find out more about instalment plans or saving on your course fees by paying upfront.

Please note: This is a fee-for-service program.

*Payment plan total is $100 deposit + 78 weekly payments. Foundation Education uses the direct debiting services of Debitsuccess on payment plans. Payment plans will incur a $12 establishment fee, charged with the first instalment, plus a 3.63% transaction fee on each transaction. Weekly payment amount provided is already inclusive of the transaction fee.

Find out if this course is right for you

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