How to Become a Support Worker: Australian Careers in Community Services

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CHC43215

Certificate IV in Alcohol and Other Drugs

For all support workers and care staff, or those aspiring to become one, this course will equip you with specialised knowledge in dealing with alcohol and other drug-related problems. Study the online CHC43215 Certificate IV in Alcohol and Other Drugs offered by Open Colleges in association with Integrated Care & Management Training Pty Ltd (RTO: 90197), and gain the transferable skills to work across a range of community services settings, including the mental health and youth work sectors.

Learn how to provide case management services, withdrawing and intervention activities and deal with mental health issues. With a focus on outreach work and community work, this course will teach you the skills to deal with clients facing drug-related health issues who are attempting to get their lives back on track.

Gain practical skills

This certificate includes a mandatory work placement of at least 120 hours, in order to acquire essential practical skills. You will be required to source your own placement with an organisation involved in the delivery of alcohol and other drug-related community services.

The Certificate IV will be issued by Integrated Care & Management Training Pty Ltd.

PLEASE NOTE – Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrollment with Open Colleges.

Online, Workplace

Online

Case Worker, Community Support Worker, Detoxification Worker, Drug and Alcohol Worker, Family Support Worker, Outreach Worker, Support Worker

Price may vary

Max 18 months

CHC43415

Certificate IV in Leisure and Health

Gain the skills to make a positive impact in the lives of clients in aged care, health, and the community services sectors with the CHC43415 Certificate IV in Leisure and Health offered by Open Colleges in association with Integrated Care & Management Training Pty Ltd (RTO: 90197).

This nationally recognised qualification will teach you how to plan, implement and monitor individual and group activities for a diverse range of people. You’ll learn to support independence and wellbeing, relationships with carers and families, as well as community participation and social inclusion. You’ll learn by working for a fictitious care facility where you’ll be introduced to a range of fictitious colleagues and be faced with a variety of situations you may encounter in a real-life workplace.

Gain practical skills

To successfully complete this course and gain hands-on experience you must complete a minimum of 120 hours of work placement, within a suitable workplace. Suitable workplaces include residential aged care facilities, respite care facilities, day care centres, home care environments, community support settings, rehabilitation services and refuges.

Online, Workplace

Online

Activity Officer, Aged Care Worker, Community Support Worker, Lifestyle Coordinator, Support Worker

Price may vary

Up to 18 months

Not Available

CHC33021

Certificate III in Individual Support (Ageing) (Greater Sydney Area)

The CHC33021 Certificate III in Individual Support (Ageing) offered by h&h Accredited Training is designed for individuals seeking a fulfilling career in aged care. This course equips students with the essential skills to assist the elderly in their daily activities, ensuring they receive the professional support and quality care they deserve. With a focus on practical experience, students will engage in onsite work placements at partnering aged care facilities, allowing them to apply their learning in real-world settings and prepare for roles such as aged care worker, support worker, and personal care assistant.

Throughout the course, participants will cover a comprehensive curriculum that includes nine core units and six elective units, focusing on areas such as individualised support, empowerment, and the importance of communication in health services. Additionally, students will receive training in first aid, which is crucial for ensuring the safety and wellbeing of those in their care. The course is flexible, offering various learning modes including on campus, distance, and online options, making it accessible to a wide range of learners.

As the Australian population continues to age, the demand for skilled professionals in the aged care sector is on the rise. By completing the CHC33021 Certificate III in Individual Support (Ageing Specialisation), students will not only gain valuable qualifications but also contribute positively to the lives of older Australians. Enquire to learn more about how this course can help kickstart a rewarding career in aged care.

This course can be studied 100% online, on h&h Accredited Training’s campus in Granville, NSW, or in distance mode (home-based with once-a-week access to one-on-one trainer support either at the campus or via video-conference).

120 hours of work placement is also required.

Government funding is available to eligible NSW residents.

Please Note: This course is NOT available to people on a 500 or 600 visa.

On Campus, Online, Workplace

NSW, Online

Aged Care Worker, Care Worker, Personal Care Assistant, Support Worker

Price may vary

Up to 12 months

Not Available

CHC33021

Certificate III in Individual Support (Disability) (Greater Sydney Area)

The CHC33021 Certificate III in Individual Support (Disability) offered by h&h Accredited Training is designed for individuals aspiring to build a rewarding career in the Australian Disability sector. This qualification equips students with the essential skills and knowledge required to provide person-centred support in community and residential settings. Participants will learn to follow individualised care plans, ensuring that they can effectively support the diverse needs of individuals with disabilities, particularly in light of the growing demand for skilled professionals.

Throughout the course, students will engage in both theoretical learning and practical experience, including a mandatory 120 hours of work placement with partnering disability organisations. This hands-on approach not only reinforces the skills learned in the classroom but also enhances employability in various roles such as support worker, personal care assistant, and accommodation support worker. Additionally, the course includes vital training in first aid and the completion of necessary background checks, ensuring that graduates are well-prepared to enter the workforce with confidence and competence.

With flexible delivery options including on campus, online, and distance education formats, h&h Accredited Training caters to diverse learning preferences, making it easier for students to fit their studies into their lives. The supportive environment and experienced trainers further enhance the learning experience, helping students to thrive in their journey towards a fulfilling career in disability support. Enquire to learn more.

120 hours of work placement is also required.

Government funding is available to eligible NSW residents.

Please Note: This course is NOT available to people on a 500 or 600 visa.

On Campus, Online, Workplace

NSW, Online

Accommodation Support Worker, Care Worker, Personal Care Assistant, Support Worker

Price may vary

Up to 12 months

Not Available

CHC33021

Certificate III in Individual Support (Ageing and Disability) (Greater Sydney Area)

The CHC33021 Certificate III in Individual Support (Ageing and Disability) offered by h&h Accredited Training is designed for individuals seeking a fulfilling career in the ageing and disability care sector. This qualification equips students with the essential skills to provide person-centred support in both community and residential settings. Participants will learn to follow individualised care plans, assist the elderly with daily activities, and deliver quality care that enhances the lives of Australians with disability.

Throughout the course, students will engage in a comprehensive curriculum that includes nine core units and six elective units, covering vital topics such as communication in health services, working with diverse populations, and supporting independence and wellbeing. Practical experience is a key component, with a mandatory 120 hours of onsite work placement at partnering aged care or disability organisations, ensuring that graduates are job-ready and in high demand within the industry.

h&h Accredited Training also provides support in obtaining necessary checks, such as the National Police Check and NDIS Check, which are crucial for working in this sensitive field. With flexible learning options available, including on campus, distance, and online formats, students can tailor their education to fit their lifestyle. Enquire to learn more about how this qualification can help kickstart a rewarding career in individual support.

120 hours of work placement is also required.

Government funding is available to eligible NSW residents.

Please Note: This course is NOT available to people on a 500 or 600 visa.

On Campus, Online, Workplace

NSW, Online

Accommodation Support Worker, Aged Care Worker, Care Worker, Disability Support Worker, Personal Care Assistant, Support Worker

Price may vary

Up to 12 months

On this page

What is a Support Worker?

What will I do?

What skills do I need?

Resources

What is a Support Worker?

The role of a Support Worker is both rewarding and impactful, providing essential assistance to individuals facing various challenges in their daily lives. Support Workers play a crucial role in enhancing the quality of life for their clients, which may include people with disabilities, the elderly, or those experiencing mental health issues. They work in diverse settings, such as community centres, residential facilities, and clients’ homes, ensuring that each individual receives the tailored support they need to thrive.

Support Workers are responsible for assessing the needs of their clients and developing personalised care plans that address those needs. This involves conducting interviews, monitoring progress, and adjusting support strategies as necessary. They often liaise with other professionals and community services to coordinate additional resources, ensuring that clients have access to a comprehensive support network. Their work is characterised by empathy, patience, and a commitment to empowering clients to achieve their goals.

Common tasks for Support Workers include assisting clients with daily activities such as personal care, meal preparation, and medication management. They also provide emotional support, helping clients navigate social and emotional challenges. By fostering a supportive environment, Support Workers encourage independence and self-confidence in their clients, making a significant difference in their lives. The role requires strong communication skills, adaptability, and a genuine passion for helping others, making it a fulfilling career choice for those who wish to make a positive impact in their community.

As the demand for Support Workers continues to grow, this career offers numerous opportunities for professional development and advancement. With a focus on ongoing training and education, individuals in this field can expand their skills and knowledge, enhancing their ability to provide high-quality support. For those seeking a meaningful career that combines compassion with practical assistance, becoming a Support Worker is an excellent choice that promises both personal and professional satisfaction.

Career snapshots For Support Workers

The role of a Welfare Support Worker is vital in providing assistance and guidance to individuals facing various social challenges. This career is characterised by a strong commitment to helping others, making it a rewarding choice for those passionate about community service.

Average Age: 40 years
Gender Distribution: 70% female
Average Hours Worked: 41 hours per week
Median Weekly Earnings: $1,688
Unemployment Rate: Relatively low, with a strong demand for support workers
Current Employment: Approximately 90,100 individuals are employed in this role
Projected Growth: An annual increase of about 7,300 positions is expected in the coming years

Welfare Support Workers play a crucial role in assessing client needs, coordinating services, and providing emotional and practical support. This profession not only offers a stable career path but also the opportunity to make a significant impact in the lives of individuals and communities.

What will I do?

Support Workers play a vital role in the community by providing essential assistance to individuals facing various challenges, including emotional, financial, and social issues. They work closely with clients to assess their needs and develop tailored support plans, ensuring that each person receives the help they require to improve their quality of life. This rewarding career not only requires compassion and empathy but also a strong commitment to advocating for the rights and well-being of those they serve.

Assessing clients’ needs – Evaluating the specific requirements of clients to create effective support plans.
Interviewing clients – Conducting discussions to understand the nature and extent of their difficulties.
Monitoring client progress – Keeping track of clients’ development and adjusting support strategies as needed.
Referring clients – Connecting clients with additional services and agencies that can provide further assistance.
Assessing community needs – Evaluating the resources available for health, welfare, housing, and employment in the community.
Liaising with community groups – Collaborating with various organisations to promote awareness of available resources and services.
Supporting families – Providing education and care for children and individuals with disabilities in various settings.
Supervising offenders – Overseeing individuals on probation or parole to ensure compliance with their conditions.
Assisting young people – Helping youth navigate social, emotional, and financial challenges.
Preparing reports – Compiling submissions for funding and resources, as well as reports for government bodies and other agencies.

What skills do I need?

A career as a Support Worker requires a diverse set of skills that are essential for providing effective assistance to individuals in need. Key competencies include strong communication skills, which enable support workers to interact empathetically with clients and understand their needs. Additionally, problem-solving abilities are crucial, as support workers often face unique challenges that require creative and practical solutions. Emotional resilience is also important, allowing them to manage the emotional demands of the role while maintaining a positive attitude.

Furthermore, organisational skills play a significant role in managing multiple clients and coordinating services effectively. Support workers must also possess a good understanding of community resources and services, enabling them to refer clients to appropriate agencies for additional support. A commitment to ongoing professional development is vital, as the field of social support is constantly evolving, and staying informed about best practices and new resources can greatly enhance the quality of care provided.

Skills/attributes

Empathy and Compassion
Strong Communication Skills
Problem-Solving Abilities
Patience and Resilience
Organisational Skills
Ability to Work Independently and as Part of a Team
Understanding of Social Issues and Community Resources
Basic First Aid and CPR Knowledge
Respect for Diversity and Inclusion
Ability to Maintain Confidentiality
Flexibility and Adaptability
Time Management Skills
Active Listening Skills
Conflict Resolution Skills
Basic IT Skills for Documentation and Reporting

Resources

NATIONAL

QLD

VIC

ACT

TAS

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How to Become a Support Worker: Australian Careers in Community Services

Gain practical skills

Gain practical skills

What is a Support Worker?

Career snapshots For Support Workers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes