How to Become a Supply Chain Customer Service Manager: Australian Careers in Logistics

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TLI50221

Diploma of Logistics

Searching for a world-class qualification to help you make it as a logistics professional? The Diploma of Logistics (TLI50221) from the College for Adult Learning is the course you need to unlock your career potential.

No modern business can run without logistics. The experts in charge of this area are responsible for the management of the flow of goods and services from origin to consumption, with the overarching aim of meeting customer requirements at all times. This course prepares you for this responsibility, equipping you with essential skills for overseeing chain management, procurement and purchasing. You’ll also learn how to integrate key business processes while considering the end user as well as managing the original suppliers.

Delivered 100% online, this course will teach you how to manage the logistical functions of an organisation, even if you don’t already have work experience. Through workplace-based assessments and course content created in consultation with industry professionals, you’ll gain a qualification that will enhance not only your employment prospects, but your overall confidence and expertise as a logistics professional.

Online

Contract Manager, Logistics Manager, Logistics Operation Manager, Procurement Manager, Purchasing Manager, Supply Chain Customer Service Manager, Supply Chain Manager

Price may vary

12 months full-time; 14–16 months part-time

TLI50221

BSB50420

Double Diploma of Logistics + Leadership & Management

The Double Diploma of Logistics (TLI50221) + Leadership & Management (BSB50420) from College for Adult Learning is designed for logistics professionals wanting to move into more senior management positions. This integrated course contains hand-picked units to give you the ultimate combination of both operational and strategic logistics skills, while equipping you with the critical leadership skills to manage teams effectively and succeed in your career.

Throughout the course, you’ll have the opportunity to acquire skill sets that your industry needs, from essential operational functions through to planning, leadership, supply chain management, financial and people management skills.

You’ll learn:

Confidence and leadership skills to support, lead and inspire your team
Drive for innovation to help your team’s performance meet targets
Communication and interpersonal skills to effectively communicate with and motivate your team
Empathy and emotional intelligence skills to nurture relationships with stakeholders
Organisation and prioritisation to efficiently carry out duties
Performance management know-how to get the best output from teams

Plan your study around your work and life – not the other way around. With no scheduled classes or tutorials to attend, you can study at your own pace, and complete the Double Diploma in your own time. Start putting your learning into practice almost immediately, with course content designed for the modern workplace and workplace-based assessments.

Online

Logistics Manager, Logistics Specialist, Supply and Distribution Manager, Supply Chain Customer Service Manager, Supply Chain Manager

Price may vary

Full time: approx. 14 months; part-time approx. 16-18 months

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What is a Supply Chain Customer Service Manager?

What will I do?

What skills do I need?

Resources

What is a Supply Chain Customer Service Manager?

The role of a Supply Chain Customer Service Manager is pivotal in ensuring that the flow of goods and services meets the expectations of both the company and its customers. This dynamic position combines elements of logistics, customer service, and supply chain management, making it an exciting career choice for those who thrive in fast-paced environments. A Supply Chain Customer Service Manager is responsible for overseeing the customer service team, ensuring that all customer inquiries and issues are addressed promptly and effectively, while also maintaining a strong focus on operational efficiency.

In this role, the manager’s responsibilities include developing and implementing customer service policies and procedures that align with the overall supply chain strategy. They work closely with various departments, such as logistics, sales, and inventory management, to ensure that customer needs are met and that products are delivered on time. Common tasks involve analysing customer feedback, monitoring service levels, and identifying areas for improvement. By fostering a culture of collaboration and communication, the Supply Chain Customer Service Manager plays a crucial role in enhancing customer satisfaction and loyalty.

Additionally, the Supply Chain Customer Service Manager is often involved in training and mentoring team members, equipping them with the skills needed to provide exceptional service. They may also be responsible for managing key accounts, ensuring that high-value customers receive personalised attention and support. This aspect of the role not only strengthens customer relationships but also contributes to the overall success of the supply chain by driving repeat business and referrals.

Overall, a career as a Supply Chain Customer Service Manager offers a unique blend of challenges and rewards. It provides opportunities for professional growth and development, as well as the chance to make a significant impact on both customer experiences and the efficiency of supply chain operations. For those who are passionate about customer service and logistics, this role can be both fulfilling and essential in today’s competitive market.

Career snapshots For Supply Chain Customer Service Managers

The role of a Supply Chain Customer Service Manager is pivotal in ensuring the smooth operation of supply chain processes and maintaining customer satisfaction. This position typically attracts individuals with strong organisational and communication skills, as they are responsible for coordinating between various departments and clients.

Average Age: Generally, professionals in this role are in their mid-30s to early 40s.
Gender Distribution: The field is becoming increasingly diverse, with a growing number of women entering supply chain management roles.
Hours per Week: Most Supply Chain Customer Service Managers work around 40-45 hours per week, often requiring flexibility to meet business needs.
Average Salary: The average annual salary for this role ranges from $75,000 to $90,000, depending on experience and location.
Unemployment Rate: The unemployment rate in this sector is relatively low, reflecting a strong demand for skilled professionals.
Employment Numbers: Approximately 20,000 individuals are currently employed in this role across Australia.
Projected Growth: The industry is expected to grow by 5% over the next five years, driven by the increasing complexity of supply chains and the need for effective customer service.

As the supply chain landscape continues to evolve, the role of the Supply Chain Customer Service Manager will remain crucial in bridging the gap between operational efficiency and customer satisfaction.

What will I do?

The role of a Supply Chain Customer Service Manager is pivotal in ensuring that customer needs are met efficiently and effectively within the supply chain framework. This position involves a blend of customer service, logistics, and supply chain management, requiring strong communication skills and a keen understanding of operational processes. Day-to-day, the Supply Chain Customer Service Manager is responsible for coordinating between various departments to ensure timely delivery of products, resolving customer inquiries, and optimising supply chain operations to enhance customer satisfaction.

Manage Customer Orders – Oversee the processing of customer orders from receipt to delivery, ensuring accuracy and timeliness.
Coordinate with Suppliers – Liaise with suppliers to ensure product availability and resolve any supply issues that may arise.
Monitor Inventory Levels – Keep track of inventory levels to prevent stockouts and ensure that customer demands are met.
Resolve Customer Inquiries – Address customer questions and complaints regarding orders, deliveries, and product availability.
Analyse Supply Chain Performance – Review supply chain metrics and performance data to identify areas for improvement.
Collaborate with Internal Teams – Work closely with sales, logistics, and warehouse teams to ensure seamless operations.
Implement Process Improvements – Develop and implement strategies to enhance efficiency and customer satisfaction within the supply chain.
Prepare Reports – Generate reports on order status, inventory levels, and customer feedback for management review.
Train Staff – Provide training and support to team members on customer service protocols and supply chain processes.
Maintain Customer Relationships – Build and maintain strong relationships with customers to foster loyalty and repeat business.

What skills do I need?

A career as a Supply Chain Customer Service Manager requires a diverse set of skills that blend operational expertise with strong interpersonal abilities. Effective communication is paramount, as this role involves liaising with various stakeholders, including suppliers, customers, and internal teams. Managers must possess problem-solving skills to address customer inquiries and resolve issues efficiently, ensuring a seamless supply chain experience. Additionally, a solid understanding of supply chain processes and logistics is essential, enabling managers to anticipate challenges and implement effective solutions.

Moreover, analytical skills play a crucial role in this position, as managers are often tasked with monitoring performance metrics and identifying areas for improvement. Proficiency in relevant software and technology is also important, as it aids in tracking orders and managing inventory. Finally, leadership qualities are vital, as Supply Chain Customer Service Managers often oversee teams, guiding them to deliver exceptional service while fostering a collaborative work environment. By honing these skills, individuals can excel in this dynamic and rewarding career path.

Skills/attributes

Strong communication skills
Problem-solving abilities
Customer-focused mindset
Attention to detail
Ability to work under pressure
Team leadership and management skills
Analytical thinking
Knowledge of supply chain processes
Proficiency in relevant software and technology
Negotiation skills
Time management and organisational skills
Adaptability and flexibility
Understanding of logistics and distribution
Conflict resolution skills
Ability to build and maintain relationships

Resources

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How to Become a Supply Chain Customer Service Manager: Australian Careers in Logistics

What is a Supply Chain Customer Service Manager?

Career snapshots For Supply Chain Customer Service Managers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes