How to Become a Service Manager: Australian Careers in Business Management

Service Designers aim to create seamless and efficient service experiences. They holistically look at multichannel customer interactions with your brand. This also involves organising behind-the-scenes resources that enable your service to be delivered – your employees, processes and systems.

This intensive, 100% online Service Design: Elevate course from Academy Xi prepares students to understand, refine and create services, and deliver a thoughtful brand experience. You’ll learn how to use essential service design methods, tools and techniques to create a new service experience, or improve an existing one. You’ll also learn how to conduct industry research; create customer journeys, experience maps and service blueprints; and develop effective and powerful pitches and presentations.

Each week focuses on new techniques and tools that can be applied in existing positions or used to begin a new career. You will complete a portfolio project, gain real-world experience and emerge ready to apply service design principles across a range of industries and disciplines.

This Service Design: Elevate course is ideal for professionals including but not limited to:

• Anyone working in a service-oriented role like customer service, financial services, public service, etc. who wants to make better use of their organisation’s resources and improve service delivery
• Professionals working in adjacent disciplines like UX, CX or Business Design and looking to expand their skill set and boost career prospects
• Entrepreneurs and small business owners who want to set their business apart by offering exceptional service delivery
• Anyone who wants to learn practical Service Design skills that they can apply right away

 

The demand for mental health professionals is on the rise. Accelerate your career in a rewarding field and build valuable skills with a Master of Mental Health from La Trobe University.

Take your knowledge and experience in the mental health field to the next level with the Master of Mental Health. Gain a deeper understanding of mental health through systematic analysis and reflection on the relationships between theory and clinical practice. La Trobe’s Master of Mental Health gives you strong evidence-based learning, supported by clinical skill development and lifelong skills.

Learn from experts, then become one with our 100 percent online course which has been developed in collaboration with Allied Health Professions Australia (AHPA).

Learn to help rural and Indigenous populations and choose a focus on leadership and project management skills. When you graduate, you’ll be able to make independent clinical judgments in mental health practice and develop clinical plans, as well as offer an exemplary level of care and leadership in a variety of careers in mental health. Be ready to make a different for vulnerable populations.

Gain in-depth knowledge and lifelong learning skills to build your contemporary mental health practice with a Master of Mental Health Nursing at La Trobe University.

Enjoy the convenience of 100 percent online study as you learn to create and carry out clinical plans from experts in the field. La Trobe’s Master of Mental Health Nursing is developed in collaboration with Allied Health Professions Australia (AHPA) so you’ll build valuable resilience, leadership, effective communication skills that you can use in real world cases.

Across 18 months of study you’ll learn how to make independent clinical judgements, assess clients and develop reasonable clinical plans. You’ll also learn to use critical skills in problem-solving, planning and evaluation, communicate effectively and sensitively with colleagues, people accessing mental health services and the public, plus learn to perform independently or as a team leader in mental health settings.

 

 

 

If you are looking for a way to become a driver of change and innovation for your business in order to optimise your career path, then this Design Thinking for Innovation: Elevate course from Academy Xi ticks all the right boxes.