How to Become a Receptionist: Australian Careers in Practice Management

6 Courses

Displaying 6 of 6 courses

Filters

Clear all

Location

Industry

Study Mode

Payment Option

Qualification

Course Provider

BSB30120

Certificate III in Business

Take your first step toward a new career in business with no prior experience required with this online BSB30120 Certificate III in Business (Standard) qualification from Foundation Education.

A generalised course suitable for students from a wide variety of backgrounds, this qualification provides students with the foundation skills and knowledge required to start a career in business. In this qualification, you’ll learn how to work in a team, support and advise colleagues, and make sound decisions in any situation that emerges in the workplace. You’ll graduate with the skills and experience required to seek work in real-life business workplaces.

With online learning and on-hand help from Foundation Education’s student support officers, your learning experience is flexible and supported. You’ll build your knowledge through project-based and case study assessments, and build real-world skills for your start in the workplace.

If you’re naturally organised, like solving problems, and enjoy working with other people, a career in business may be for you. It starts with this qualification.

Please note: This is a fee-for-service program, it is not government funded.

Online

Administrative Assistant, Customer Support Officer, Executive Assistant, Office Administrator, Personal Assistant, Receptionist

Price may vary

Up to 12 months part-time

BSB30120

Certificate III in Business (Medical Administration)

Gain a nationally recognised qualification in medical administration with no prior experience required in this online BSB30120 Certificate III in Business (Medical Administration) course from Foundation Education.

Designed for students with no prior academic or work experience, this course provides the foundation skills and knowledge required to take the first step in a career in medical administration. In this course, you’ll learn how to manage medical accounts and patient records; how to communicate in a workplace; how to follow required privacy and security requirements; and how to use correct medical terminology relevant to your future workplace.

This course is delivered entirely online with hands-on support from Foundation Education’s student support officers. With project-based and case study assessments, you’ll gain real-world experience as you study, and complete this course with the skills required for the workplace.

If you’re an organised and hardworking person who likes helping others, a career in medical administration could be for you. It starts with this qualification.

Please note: This is a fee-for-service program, it is not government funded.

Online

Customer Service Assistant, Healthcare Administrator, Medical Receptionist, Medical Records Clerk, Receptionist

Price may vary

Up to 12 months part-time

BSB30120

Certificate III in Business (Customer Engagement)

You’re a strong communicator who likes solving problems. Turn your skills into a rewarding new career in business with this online BSB30120 Certificate III in Business (Customer Engagement) qualification from Foundation Education.

Designed for students with no prior professional or academic experience, this nationally recognised qualification provides a pathway to a professional career in business. In this course, you’ll build the skills, knowledge and experience required to seek work as as a customer service professional — helping solve problems and keeping customers happy.

You’ll learn how to deliver great customer service; how to evaluate and improve your own performance; how to manage complaints; how to market your organisation’s skills; and how to develop strong business relationships.

Delivered entirely online, this course is flexible to suit your lifestyle. With project-based assessments, you’ll graduate with the skills and real-world experience required to seek work in the exciting and dynamic field of customer service. If you’re looking for a career where your skills can make a difference in people’s lives, this course provides a pathway to meaningful work in business customer service.

Please note: This is a fee-for-service program, it is not government funded.

Online

Administrative Assistant, Customer Service Assistant, Marketing Assistant, Office Assistant, Receptionist

Price may vary

Up to 12 months part-time

BSB30120

Certificate III in Business (Business Administration)

Turn your organisational skills into an exciting professional career with this online BSB30120 Certificate III in Business (Business Administration) qualification from Foundation Education.

Designed for students with no prior experience, this nationally recognised qualification will help you build the foundation skills required to take your first step towards a career in business. This course will teach you how to manage payroll processes and financial records; maintain business resources; organise schedules and arrange meetings; create documents and presentations; and support yourself and other colleagues in the workplace.

This course is delivered entirely online and is flexible to suit your lifestyle. Students have up to 12 months to complete this course, and Foundation Education’s on-hand student support team will help make studying easy.

If you’re looking to start working in a professional business role, this course will help you take your first step.

Please note: This is a fee-for-service program, it is not government funded.

Online

Administrative Assistant, Administrative Officer, Customer Support Officer, Office Assistant, Receptionist, Records Assistant

Price may vary

Up to 12 months part-time

BSB40120

Certificate IV in Business

Enhance your business career with the skills and knowledge gained in this nationally recognised online BSB40120 Certificate IV in Business (Standard) qualification from Foundation Education.

Designed for students with no prior academic experience, this course is suited for people looking to progress at work, apply for new jobs at higher levels, or formalise existing experience into a recognised qualification. In this course, you’ll build skills and knowledge to help you lead at work, and carve out a path leading towards supervisor and management roles.

You’ll learn how to collaborate effectively and communicate well; how to think critically and innovate at work; how to build business relationships; and how to support yourself and others in the workplace. Delivered entirely online, this course offers flexibility for your lifestyle. Project-based assessments mean your skills are work-tested and ready to support your career growth upon graduation.

If you’re an organised person who likes solving problems, this qualification offers your next step towards an exciting professional career in business.

Please note: This is a fee-for-service program, it is not government funded.

Online

Administration Supervisor, Office Administrator, Office Manager, Personal Assistant, Receptionist, Team Leader

Price may vary

Up to 12 months part-time

BSB40120

Certificate IV in Business (Business Administration)

Enhance your career prospects with a nationally recognised business qualification earned from home with this online BSB40120 Certificate IV in Business (Business Administration) course from Foundation Education.

Designed for students with no prior academic experience, this qualification is suited for people looking to progress at work, apply for new jobs at higher levels, or formalise existing experience into a recognised qualification. In this course, you’ll build skills and knowledge to advance your career towards supervisor and administrator roles.

You’ll learn how to manage human resources and business information; how to execute projects; how to think critically in a business setting; and how to support both yourself and colleagues at work.

Delivered entirely online, this course is flexible to suit your lifestyle. Students have up to 12 months to complete it, and Foundation Education’s on-hand student support team will help make studying easy.

If you’re a natural problem-solver with a knack for organisation and a goal to grow your career, this qualification is your next step.

Please note: This is a fee-for-service program, it is not government funded.

Online

Executive Assistant, Office Manager, Operations Officer, Receptionist

Price may vary

Up to 12 months part-time

On this page

What is a Receptionist?

What will I do?

What skills do I need?

Resources

What is a Receptionist?

The role of a Receptionist is a vital one in any organisation, serving as the first point of contact for visitors, clients, and customers. Receptionists play a crucial role in creating a welcoming atmosphere, greeting individuals with a friendly smile and directing them to the appropriate personnel. This position is not only about answering phones and managing appointments; it is about embodying the values and professionalism of the organisation, ensuring that every interaction is positive and efficient.

In their day-to-day responsibilities, Receptionists manage a variety of tasks that keep the office running smoothly. They are responsible for answering inquiries, providing information about services, and handling correspondence. Additionally, they often coordinate appointments and maintain the reception area, ensuring it is tidy and inviting. This role requires excellent communication skills, as Receptionists must interact with a diverse range of people, from clients to colleagues, and often handle sensitive information with discretion.

Moreover, the position of a Receptionist offers opportunities for personal and professional growth. Many Receptionists find that their role allows them to develop valuable skills in customer service, organisation, and multitasking. As they gain experience, they may have the chance to take on additional responsibilities or transition into other administrative roles within the organisation. This career path is particularly appealing for those who enjoy working in dynamic environments and thrive on helping others.

Overall, a career as a Receptionist is both rewarding and essential. It provides individuals with the chance to make a significant impact on the organisation’s image while honing their skills in a supportive and engaging environment. With a steady demand for Receptionists across various industries, this role offers a stable and fulfilling career option for those looking to enter the workforce or make a career change.

Career snapshots For Receptionists

The role of a receptionist is vital in various industries, serving as the first point of contact for clients and visitors. This position typically involves greeting guests, managing appointments, and handling inquiries, making it essential for maintaining a professional image for the organisation.

Average Age: 39 years
Gender Distribution: 92% female
Average Hours Worked: 40 hours per week (45% work full-time)
Median Weekly Earnings: $1,175
Unemployment Rate: Relatively low, with a steady demand for receptionists
Current Employment: Approximately 189,200 people are employed as receptionists
Projected Growth: An annual increase of about 3,200 positions is expected

Receptionists are predominantly employed in sectors such as healthcare, education, and hospitality, reflecting the diverse opportunities available in this career path. With the ongoing demand for administrative support, this role offers a stable career option for those seeking to enter or advance in the workforce.

What will I do?

Receptionists play a vital role in the smooth operation of various organisations, serving as the first point of contact for visitors, clients, and patients. Their responsibilities encompass a range of tasks that ensure effective communication and organisation within the workplace. From greeting guests to managing appointments, receptionists are essential in creating a welcoming environment and facilitating efficient administrative processes.

Greeting and welcoming visitors – Receptionists warmly greet guests and direct them to the appropriate person or department.
Arranging and recording appointments – They manage schedules by booking and confirming appointments for clients and staff.
Answering inquiries – Receptionists respond to questions and provide information about the organisation’s services and activities.
Managing telephone calls – They handle incoming calls, connecting and transferring them to the relevant personnel.
Resolving complaints – Receptionists address and resolve complaints from clients and the public, ensuring a positive experience.
Distributing correspondence – They receive and distribute mail, facsimile messages, and deliveries to the appropriate parties.
Maintaining the reception area – Receptionists keep the reception area tidy and organised, creating a professional atmosphere.
Arranging reservations – They may assist in booking accommodations and other reservations as needed.
Performing clerical tasks – Receptionists may also engage in clerical duties such as data entry, filing, and photocopying.

What skills do I need?

A career as a receptionist requires a diverse set of skills that are essential for managing the front office and ensuring smooth operations. Strong communication skills are paramount, as receptionists are often the first point of contact for visitors and clients. They must be able to convey information clearly and professionally, whether in person, over the phone, or via email. Additionally, organisational skills are crucial, as receptionists handle appointment scheduling, correspondence, and various administrative tasks, all while maintaining a tidy and welcoming reception area.

Moreover, problem-solving abilities are vital for addressing inquiries and resolving complaints effectively. Receptionists should also possess a good level of computer literacy, as they often use various software for data entry, scheduling, and communication. A friendly and approachable demeanor is important, as it helps create a positive first impression and fosters a welcoming environment. Overall, a successful receptionist combines professionalism with interpersonal skills to support the organisation’s needs and enhance client experiences.

Skills/attributes

Strong communication skills
Customer service orientation
Organisational skills
Attention to detail
Ability to multitask
Proficiency in office software (e.g., Microsoft Office)
Basic knowledge of administrative procedures
Problem-solving skills
Professional appearance and demeanor
Ability to handle confidential information
Time management skills
Adaptability and flexibility
Teamwork and collaboration skills
Basic knowledge of telephone systems
Ability to work under pressure

Resources

NATIONAL

QLD

VIC

ACT

TAS

CourseFinder makes every effort to ensure the information we provide is correct at the time of publication. We welcome your input to help keep our career profiles as accurate and up to date as possible. All queries and feedback will be taken into consideration as we conduct periodic reviews of our content. Add your voice to the conversation!

How to Become a Receptionist: Australian Careers in Practice Management

What is a Receptionist?

Career snapshots For Receptionists

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes