How to Become a Practice Support Coordinator: Australian Careers in Practice Management

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HLT57715

BSB50120

Double Diploma of Practice Management and Business (Records and Information Management)

The Double Diploma of Practice Management (HLT57715) and Business (Records and Information Management) (BSB50120) from College for Adult Learning has been designed for those working in healthcare who want to increase their skills in both practice management operations and records management to successfully move into leadership roles within a healthcare practice or move into health information management.

You’ll gain the essential skills you need to successfully manage a healthcare practice in a variety of sectors, including medical, dental, chiropractic, rehabilitation and aged care, while also developing records management skills. including overseeing health billing and information systems, to propel you into health information management (HIM) roles.

You’ll also learn how to manage WHS and compliance to ensure practice is meeting all legislative requirements.

Online, Workplace

Online

Medical Records Clerk, Medical Secretary, Practice Manager, Practice Support Coordinator

Price may vary

Approx. 17 months

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What is a Practice Support Coordinator?

What will I do?

What skills do I need?

Resources

What is a Practice Support Coordinator?

The role of a Practice Support Coordinator is both dynamic and rewarding, serving as a vital link within various professional environments, such as healthcare, legal, and accounting practices. These coordinators are responsible for ensuring that the day-to-day operations run smoothly, allowing practitioners to focus on their core responsibilities. By managing administrative tasks and supporting the overall workflow, Practice Support Coordinators play a crucial role in enhancing the efficiency and effectiveness of their teams.

In this position, the responsibilities are diverse and engaging. Practice Support Coordinators often oversee scheduling, manage patient or client communications, and maintain accurate records. They are adept at coordinating appointments, ensuring that all necessary documentation is prepared and available, and facilitating communication between clients and practitioners. This role requires a keen eye for detail and strong organisational skills, as they must juggle multiple tasks while maintaining a high level of service and professionalism.

Common tasks for a Practice Support Coordinator include managing office supplies, assisting with billing and invoicing, and supporting the implementation of new procedures or technologies. They often serve as the first point of contact for clients, providing a welcoming atmosphere and addressing inquiries with care and efficiency. This position not only requires strong administrative skills but also the ability to build rapport with clients and colleagues alike, making it a fulfilling career for those who enjoy working with people.

Overall, a career as a Practice Support Coordinator offers a unique opportunity to contribute to the success of a practice while developing valuable skills in administration and communication. With a positive outlook and a commitment to supporting their teams, Practice Support Coordinators can find great satisfaction in their work, knowing they play an essential role in the smooth operation of their organisation.

Career snapshots For Practice Support Coordinators

The role of a Practice Support Coordinator is integral to the smooth operation of various professional practices, including healthcare, legal, and accounting sectors. This position typically involves overseeing administrative functions, ensuring compliance, and facilitating communication between staff and clients.

Average Age: The average age of individuals in this role is approximately 35-45 years.
Gender Distribution: The field sees a diverse gender representation, with a notable presence of women.
Hours per Week: Most Practice Support Coordinators work around 38-40 hours per week.
Average Salary: The average annual salary ranges from $65,000 to $95,000, depending on the specific sector and location.
Unemployment Rate: The unemployment rate for this role is relatively low, reflecting a stable demand for skilled professionals.
Employment Numbers: Approximately 20,000 individuals are employed in various Practice Support Coordinator roles across Australia.
Projected Growth: The job market for Practice Support Coordinators is expected to grow steadily, with an estimated increase of 10% over the next five years.

This career path offers a rewarding opportunity for those looking to contribute to the efficiency and effectiveness of professional practices while enjoying a stable work environment and competitive remuneration.

What will I do?

A Practice Support Coordinator plays a vital role in ensuring the smooth operation of healthcare practices. They are responsible for a variety of administrative and support tasks that facilitate effective patient care and enhance the overall efficiency of the practice. This position requires strong organisational skills, attention to detail, and the ability to communicate effectively with both staff and patients. The following is a list of typical day-to-day tasks that a Practice Support Coordinator may undertake.

Manage Patient Appointments – Schedule, reschedule, and confirm patient appointments to ensure optimal clinic flow.
Maintain Patient Records – Ensure that patient files are up-to-date, accurate, and compliant with privacy regulations.
Coordinate Communication – Act as a liaison between patients, healthcare providers, and administrative staff to facilitate clear communication.
Assist with Billing and Insurance – Support the billing process by verifying insurance information and processing claims.
Oversee Office Supplies – Monitor inventory levels of medical and office supplies, placing orders as necessary to maintain stock.
Support Staff Training – Assist in onboarding new staff and provide ongoing training on practice protocols and software.
Implement Practice Policies – Help develop and enforce policies and procedures to improve practice efficiency and patient satisfaction.
Handle Patient Inquiries – Address patient questions and concerns, providing information and support as needed.
Assist in Quality Improvement – Participate in initiatives aimed at enhancing the quality of care and operational efficiency within the practice.
Prepare Reports – Generate and analyse reports related to practice performance, patient demographics, and financial metrics.

What skills do I need?

A career as a Practice Support Coordinator requires a diverse set of skills that are essential for ensuring the smooth operation of healthcare practices. Strong organisational abilities are crucial, as the role involves managing schedules, coordinating appointments, and maintaining accurate patient records. Effective communication skills are also vital, enabling the coordinator to liaise with healthcare professionals, patients, and administrative staff. Additionally, a solid understanding of healthcare regulations and compliance is important to ensure that the practice adheres to industry standards.

Moreover, problem-solving skills play a significant role in addressing any issues that may arise within the practice, from scheduling conflicts to patient inquiries. Proficiency in using various software applications for practice management and data entry is also beneficial. As the healthcare landscape continues to evolve, adaptability and a willingness to learn new technologies and processes will further enhance a Practice Support Coordinator’s effectiveness in their role.

Skills/attributes

Strong organisational skills
Excellent communication abilities
Attention to detail
Problem-solving skills
Ability to work collaboratively in a team
Proficiency in using office software and technology
Time management skills
Understanding of healthcare practices and procedures
Empathy and interpersonal skills
Ability to manage multiple tasks and priorities
Adaptability to changing environments
Knowledge of compliance and regulatory requirements

Resources

NATIONAL

QLD

VIC

ACT

TAS

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How to Become a Practice Support Coordinator: Australian Careers in Practice Management

What is a Practice Support Coordinator?

Career snapshots For Practice Support Coordinators

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes