How to Become an Office Manager: Australian Careers in Practice Management

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BSB50420

Diploma of Leadership and Management

This Diploma of BSB50420 Leadership and Management course offered by Open Colleges will provide you with the education and training to manage strategic and operational areas of an organisation.

During your studies, you will learn how to use emotional intelligence to understand team members; support the recruitment, selection and induction of staff; manage people performance; undertake project work; manage budgets and financial plans; oversee quality customer service; facilitate continuous improvement within a business environment, plus much more.

On completion of this management course, you will have a solid understanding of the tasks and requirements of working in management, including assessing the performance of your team, establishing and reviewing processes and systems, identifying and controlling potential hazards and effective project management.

Study 100% online and gain a nationally recognised qualification. Enquire today to find out more.

PLEASE NOTE – Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrollment with Open Colleges.

Online

Area Manager, Business Development Manager, Business Manager, Change Manager, Corporate Services Manager, Department Manager, HR Officer, Information Services Manager, Office Manager, Operations Manager, Production Manager, Sales Manager, Warehouse Manager

Price may vary

Up to 24 months

Graduate Certificate in Management

An excellent opportunity to hone your management skillset and gain a formal qualification, the Graduate Certificate in Management is designed for those with industry experience who would like to take the next step in their career.

This course is the ideal entry point into postgraduate study, and acts as a pathway to AIM Business School’s MBA program. You’ll learn:

advanced business analysis and improve your problem-solving skills
to apply effective written communication and judgement, and present it in an ethical, responsible and professional manner
how to display ethical and social responsibility in defining goals and setting quality standards in decision-making.

Offered by AIM Business School through online or a blend of both on-campus and online, you have the flexibility to choose a schedule that works around your commitments.

Blended, Online

Adelaide, Brisbane, Melbourne, NSW, QLD, SA, Sydney, VIC

Business Manager, HR Officer, Management Consultant, Office Manager, Sales Manager, Senior Manager, Small Business Owner, Team Leader

Price may vary

Up to 1 year part-time or fast-track your study

BSB50215

Diploma of Business

Want to start your own business? Progress to the next level in your workplace? Or simply stand out from the crowd in the wide world of business? This BSB50120 Diploma of Business from Australian Institute of Management (AIM) Education and Training is the perfect course for you.

This 12-month diploma course covers crucial areas of knowledge you’ll require to succeed in the business environment. You’ll learn how to manage all the key aspects of a business workplace, from operational plans, meetings and recruitment processes to projects and professional development. You’ll also discover how to build and sustain an innovative work environment and promote continuous improvement among your team. Throughout the course, there’s a strong emphasis on real-world business practice that will help prepare you for a management career. By the end of the course, you will be both certified and ready to kick start your business career.

This course is delivered 100% online, requires roughly 12 hours of study per week and can be completed in 12-18 months.

Online

Administrator, Business Coordinator, Executive Assistant, Executive Officer, Office Manager, Program Coordinator, Project Assistant

Price may vary

12-18 months part-time

Finance for Non-Finance Managers

Managers and leaders who have an understanding of their organisation’s financial position feel more confident in their business decision-making. This Finance for Non-Finance Managers short course from Australian Institute of Management (AIM) Education and Training introduces all aspects of financial management, from planning through to budget review and reporting on financial outcomes.

This concise course serves as a practical guide, imparting essential skills for analysing financial data and fostering a comprehensive understanding of financial performance. Participants will gain the knowledge necessary to make well-informed fiscal decisions by exploring all facets of financial management, spanning from planning to budget review and reporting on financial outcomes. From financial statements and standards, to implementing and monitoring budgets and managing cash-flow, you will cover over 30 well-structured topics that will enable you to tackle your business finances with confidence.

This is a high-intensity two-day course that can be taken at one of our campuses in Sydney, Melbourne, Brisbane, Adelaide or Canberra, or can be taken online through a virtual workshop.

Classroom, On Campus, Online

ACT, NSW, SA, VIC

Accounts Assistant, Business Administrator, Finance Officer, Office Manager, Operations Manager, Operations Officer

Price may vary

2 Days

BSB50120

Diploma of Business (Operations)

We’re excited to offer students studying the Diploma of Business (Operations) (BSB50120) with the College for Adult Learning a free one-year Australian Institute of Office Professionals (AIOP) Student Membership.

By completing the Diploma of Business (Operations) (BSB50120), you’ll develop key skills in business administration, finance and communication. You’ll strengthen your ability to manage essential business operations, preparing you to move from administrative or technical roles to a leadership role in any business. The course will help you to run day-to-day operations smoothly, understand the various components of a business, and lead your team to success.

After completing the course, you’ll have skills in budgeting and payroll, people management and policy development, as well as the ability to manage all business resources, which will support you in a wide range of business roles.

You’ll develop skills in:

Budgeting and payroll
People management skills
Policy development skills
Skills to manage business operational plans
The ability to manage the recruitment and onboarding of new staff
Skills in developing, implementing and managing administration systems

Online and self-paced. This means you can choose to study on a more intense time schedule, or just fit it around your lifestyle when you can.

We provide engaging tutorials, industry-relevant assessments and work-ready learning outcomes.

Online

Business Operations Manager, General Manager, Office Manager, Operations Manager, Operations Officer

Price may vary

Part-time: 16-18 months, Full-time: 14 months, Maximum: 24 months

BSB40120

Certificate IV in Business

Enhance your business career with the skills and knowledge gained in this nationally recognised online BSB40120 Certificate IV in Business (Standard) qualification from Foundation Education.

Designed for students with no prior academic experience, this course is suited for people looking to progress at work, apply for new jobs at higher levels, or formalise existing experience into a recognised qualification. In this course, you’ll build skills and knowledge to help you lead at work, and carve out a path leading towards supervisor and management roles.

You’ll learn how to collaborate effectively and communicate well; how to think critically and innovate at work; how to build business relationships; and how to support yourself and others in the workplace. Delivered entirely online, this course offers flexibility for your lifestyle. Project-based assessments mean your skills are work-tested and ready to support your career growth upon graduation.

If you’re an organised person who likes solving problems, this qualification offers your next step towards an exciting professional career in business.

Please note: This is a fee-for-service program, it is not government funded.

Online

Administration Supervisor, Office Administrator, Office Manager, Personal Assistant, Receptionist, Team Leader

Price may vary

Up to 12 months part-time

BSB40120

Certificate IV in Business (Business Administration)

Enhance your career prospects with a nationally recognised business qualification earned from home with this online BSB40120 Certificate IV in Business (Business Administration) course from Foundation Education.

Designed for students with no prior academic experience, this qualification is suited for people looking to progress at work, apply for new jobs at higher levels, or formalise existing experience into a recognised qualification. In this course, you’ll build skills and knowledge to advance your career towards supervisor and administrator roles.

You’ll learn how to manage human resources and business information; how to execute projects; how to think critically in a business setting; and how to support both yourself and colleagues at work.

Delivered entirely online, this course is flexible to suit your lifestyle. Students have up to 12 months to complete it, and Foundation Education’s on-hand student support team will help make studying easy.

If you’re a natural problem-solver with a knack for organisation and a goal to grow your career, this qualification is your next step.

Please note: This is a fee-for-service program, it is not government funded.

Online

Executive Assistant, Office Manager, Operations Officer, Receptionist

Price may vary

Up to 12 months part-time

BSB40120

Certificate IV in Business (Leadership)

Build practical skills and knowledge for a new leadership role with this online BSB40120 Certificate IV in Business (Leadership) qualification from Foundation Education.

Designed for students with no prior academic experience, this course is suited for people looking to progress at work, apply for new jobs at higher levels, or formalise existing experience into a recognised leadership qualification. With this course, you’ll develop the skills required to work towards senior leadership roles in business, including working as an Operations Manager, Team Leader, or Administration Manager.

You’ll learn how to provide yourself and other staff with personal and professional development; how to lead a team using innovative practice; how to demonstrate leadership and set a strong example in the workplace; how to think critically in a business setting; and how to support the wellbeing of yourself and colleagues at work.

Delivered entirely online, this qualification is flexible to suit your lifestyle. Foundation Education’s dedicated student support team ensures your study experience is well-supported.

Please note: This is a fee-for-service program, it is not government funded.

Online

Administration Supervisor, Business Operations Manager, Line Manager, Office Manager, Operations Manager, Team Leader

Price may vary

Up to 12 months part-time

BSB50120

Diploma of Business

Progress your business leadership career with the skills and experience gained in this online BSB50120 Diploma of Business qualification from Foundation Education.

Designed for students with no prior academic experience, this course is suited for people seeking to accelerate career development and build sought-after business skills. This qualification will equip you with the skills and knowledge required to seek work in senior leadership and management positions across a range of business industries.

You’ll learn how to think critically in the workplace; how to manage business finances and resources; how to develop strong policies and procedures; how to communicate effectively; how to manage and lead teams; how to develop and implement operational plans; and how to use emotional intelligence. This qualification is a work-ready pathway towards your career in leadership.

Delivered entirely online, this course is flexible to suit your lifestyle. Project-based and case study assessments ensure your learning is practical, and Foundation Education’s dedicated student support team ensures your study experience is well-supported.

Please note: This is a fee-for-service program, it is not government funded.

Online

Administration Supervisor, Business Manager, Executive Assistant, Office Manager, Senior Administrator, Small Business Owner, Team Leader

Price may vary

Up to 12 months part-time

BSB50420

Diploma of Leadership and Management

You’re a natural communicator who wants to help people succeed. Turn your skills into a sought-after professional career with this nationally recognised BSB50420 Diploma of Leadership and Management qualification from Foundation Education.

Suited to students with no prior academic experience but with a goal to working in team management and leadership, this course provides the core skills and knowledge required to get ahead.

In this course, you’ll learn sought-after skills in communication, critical thinking, workplace relationships, business planning, and modelling leadership to your team. Upon course completion, you’ll be well-placed to take on new management responsibilities in your current work, or seek a new role as a Manager, Team Leader, Operations Manager or Business Development Manager.

Delivered entirely online, this course ensures you can still study while maintaining your work and lifestyle. Foundation Education’s dedicated student support team will be here for you from enrolment to graduation.

Please note: This is a fee-for-service program, it is not government funded.

Online

Business Manager, Business Operations Manager, Change Manager, HR Officer, Office Manager, Operations Manager, Project Team Leader, Sales Manager, Team Leader

Price may vary

Up to 12 months part-time

On this page

What is a Office Manager?

What will I do?

What skills do I need?

Resources

What is a Office Manager?

The role of an Office Manager is both dynamic and rewarding, serving as the backbone of an organisation’s administrative functions. Office Managers are responsible for overseeing the daily operations of an office, ensuring that everything runs smoothly and efficiently. They play a crucial role in coordinating various activities, managing resources, and supporting staff, which ultimately contributes to the overall success of the business. This position is ideal for individuals who thrive in a fast-paced environment and enjoy multitasking while fostering a positive workplace culture.

In their day-to-day responsibilities, Office Managers engage in a variety of tasks that include planning and reviewing office services, setting priorities, and establishing service standards. They allocate human resources, manage office records and accounts, and ensure compliance with relevant regulations. Additionally, they liaise with professionals to coordinate office business and resolve any issues that may arise. This multifaceted role requires strong organisational skills, effective communication, and the ability to adapt to changing circumstances.

Office Managers also play a vital role in personnel activities, such as hiring, training, and performance management. They are often the first point of contact for employees seeking guidance or support, making their role essential in maintaining a harmonious work environment. By fostering teamwork and collaboration, Office Managers help create a workplace where employees feel valued and motivated to perform at their best. This position not only offers a chance to develop leadership skills but also provides opportunities for career advancement within the administrative field.

Overall, a career as an Office Manager is fulfilling and offers a unique blend of challenges and rewards. With the right skills and a proactive approach, individuals in this role can significantly impact their organisation’s success while enjoying a stable and promising career path. As businesses continue to evolve, the demand for skilled Office Managers remains strong, making this an excellent choice for those looking to make a meaningful contribution in the workplace.

Career snapshots For Office Managers

The role of an Office Manager is crucial in ensuring the smooth operation of an office environment. They are responsible for overseeing administrative functions, managing personnel, and ensuring compliance with regulations. This position is predominantly held by women, reflecting broader trends in the workforce.

Average Age: 47 years
Gender Distribution: 82% female
Average Weekly Hours: 41 hours
Median Weekly Earnings: $1,522
Unemployment Rate: 3.5%
Number of People Employed: 132,800
Projected Employment Growth: -2,000 annually

Office Managers typically work in various industries, including construction, healthcare, and professional services. The role requires strong organisational and communication skills, making it a vital position in any business setting. As the workforce evolves, the demand for skilled Office Managers remains steady, although the projected growth indicates a slight decline in new positions.

Source: Australian Bureau of Statistics (ABS), Labour Force Survey, 2023.

What will I do?

The role of an Office Manager is pivotal in ensuring the smooth operation of an office environment. They are responsible for overseeing administrative functions, managing personnel, and maintaining office systems. This position requires a blend of organisational skills, leadership, and effective communication to coordinate various tasks and support the overall productivity of the team. Below is a list of typical tasks that an Office Manager undertakes on a daily basis.

Planning and reviewing office services – Contributing to the development of office service standards and priorities.
Resource allocation – Allocating human resources, space, and equipment to ensure efficient office operations.
Staff management – Assigning work to staff and monitoring their performance to maintain productivity.
Record and account management – Managing the office’s records and accounts to ensure accurate financial tracking.
Professional liaison – Coordinating with professionals to facilitate office business and resolve issues.
Facility management – Overseeing physical facilities and ensuring that buildings and equipment are well-maintained.
Health and safety compliance – Ensuring compliance with occupational health and safety regulations to maintain a safe work environment.
Legislative compliance – Making sure that office operations comply with relevant government legislation, policies, and procedures.
Personnel activities coordination – Coordinating hiring, promotions, performance management, payroll, training, and supervision of staff.

What skills do I need?

A career as an Office Manager requires a diverse set of skills that are essential for ensuring the smooth operation of an office environment. Strong organisational abilities are paramount, as Office Managers are responsible for coordinating various administrative tasks, managing resources, and overseeing office personnel. Effective communication skills are also crucial, enabling them to liaise with staff and external professionals to resolve issues and facilitate operations. Additionally, problem-solving skills are necessary to address challenges that may arise in a fast-paced work setting.

Moreover, proficiency in technology and office software is vital, as Office Managers often handle record-keeping, accounts, and project management tools. Leadership qualities are equally important, as they must assign tasks, monitor performance, and support the professional development of their team. Understanding compliance with occupational health and safety regulations and relevant government policies is also essential to maintain a safe and efficient workplace. Overall, a successful Office Manager combines these skills to create a productive and harmonious office environment.

Skills/attributes

Strong organisational skills
Excellent communication abilities
Problem-solving skills
Leadership and managerial skills
Proficiency in office software (e.g., Microsoft Office)
Time management skills
Attention to detail
Ability to multitask
Knowledge of office administration procedures
Financial management skills
Understanding of human resources practices
Ability to work under pressure
Interpersonal skills
Adaptability and flexibility
Knowledge of occupational health and safety regulations

Resources

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How to Become an Office Manager: Australian Careers in Practice Management

What is a Office Manager?

Career snapshots For Office Managers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes