How to Become a Network Support Officer: Australian Careers in IT

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ICT30120

Certificate III in Information Technology

The demand for trained Information and Communication Technology (ICT) professionals is on the rise, so if you’re looking to start a successful career as an ICT expert this Certificate III in Information Technology (ICT30120) qualification from Lumify Learn offers you a great first step.

This entry-level course requires no prior IT experience and will teach you crucial skills such as supporting clients and their IT systems, configuring and supporting user environments and basics of cyber security and development, that will allow you to confidently commence your IT career in almost any industry sector.

Through this course you will gain working knowledge in essential IT areas such as how to install and optimise operating system software, configure and administer network operating systems, provide network system administration, as well as basics of cyber security such as how to securely manage personally identifiable information and identify and report online security threats.

By studying this course, you will also become eligible to take part in our Industry Partner Program, where we help you connect with companies recruiting for front-line roles in the market.

Online

ICT Support Officer, ICT Support Technician, IT Administrator, Network Administrator, Network Support Officer

Price may vary

12 months

Diploma of Information Technology

Start your career in IT with a Diploma of Information Technology course.

This Diploma of Information Technology, awarded by Torrens University Australia, is designed in collaboration with industry to provide you with the knowledge required to get started in the ICT sector. Upon completion, you will be equipped with foundational knowledge in topics such as computer hardware and software, networking and programming, website development and cloud computing. By the end of this course, you will have gained a thorough introduction to IT professional practice.

Master industry-standard programming

Develop proficiency in programming languages such as C++, Python and Java.

Guaranteed pathway entry

Successful completion will guarantee entry into our Bachelor of Information Technology.

Blended, On Campus, Online

NSW, Online, QLD, SA, VIC

ICT Support Officer, ICT Support Technician, IT Consultant, IT Infrastructure Manager, IT Project Manager, Network Administrator, Network Operations Technician, Network Services Administrator, Network Support Officer, Programmer

Price may vary

1 year full time, up to 2 years part time, 6 months accelerated

On this page

What is a Network Support Officer?

What will I do?

What skills do I need?

Resources

What is a Network Support Officer?

The role of a Network Support Officer is both dynamic and essential in today’s technology-driven world. These professionals are responsible for ensuring that an organisation’s network systems operate smoothly and efficiently. They play a crucial role in maintaining the integrity of network infrastructure, which includes everything from servers and workstations to printers and other connected devices. By troubleshooting issues and implementing solutions, Network Support Officers help to create a seamless digital environment that supports business operations and enhances productivity.

In their day-to-day responsibilities, Network Support Officers engage in a variety of tasks that keep the network running optimally. They install, configure, and maintain network hardware and software, ensuring that all systems are up to date and functioning correctly. This includes monitoring network performance, diagnosing faults, and resolving any issues that arise. Additionally, they document their findings and solutions, which not only aids in future troubleshooting but also contributes to the overall knowledge base of the organisation.

Collaboration is a key aspect of the Network Support Officer’s role. They often work closely with other IT professionals and departments to provide help desk support and user training, ensuring that all staff members can effectively utilise the network resources available to them. This role not only requires technical expertise but also strong communication skills, as Network Support Officers must explain complex concepts in a way that is accessible to all users. Their ability to bridge the gap between technology and user experience is invaluable in fostering a productive workplace.

As technology continues to evolve, the demand for skilled Network Support Officers is expected to grow. This career offers a rewarding path for those who enjoy problem-solving and working with technology. With opportunities for professional development and advancement, individuals in this field can look forward to a fulfilling career that plays a vital role in the success of their organisation.

Career snapshots For Network Support Officers

The role of a Network Support Officer is crucial in maintaining the integrity and performance of an organisation’s network systems. This position typically involves installing, configuring, and troubleshooting network hardware and software, ensuring seamless connectivity and security for users.

Average Age: 42 years
Gender Distribution: 13% female
Hours Worked: Average of 42 hours per week, with 88% working full-time
Employment Numbers: Approximately 5,000 individuals are employed in this role
Projected Growth: Employment growth is anticipated, although specific annual growth rates are not detailed
Unemployment Rate: The unemployment rate for this occupation is not specified

Network Support Officers are predominantly found in industries such as professional, scientific and technical services, education and training, and information media and telecommunications. This role is essential for organisations that rely heavily on technology and network systems to operate efficiently.

As the demand for skilled IT professionals continues to rise, pursuing a career as a Network Support Officer can offer a stable and rewarding path for those interested in technology and network management.

What will I do?

A Network Support Officer plays a crucial role in ensuring the smooth operation of an organisation’s network systems. They are responsible for installing, configuring, and maintaining network hardware and software, as well as troubleshooting issues that may arise. This position requires a blend of technical expertise and problem-solving skills, making it essential for the efficient functioning of IT infrastructure. Network Support Officers often collaborate with other IT professionals to enhance network performance and security, ensuring that users have reliable access to the resources they need.

Network Troubleshooting – Provides specialist skills in supporting and troubleshooting network problems and emergencies.
Installation and Configuration – Installs, configures, tests, maintains, and administers new and upgraded networks, software database applications, servers, and workstations.
Network Programming – Provides network programming in support of specific business needs and requirements.
Documentation – Prepares and maintains procedures and documentation for network inventory, including records of diagnosis and resolution of network faults, enhancements, and modifications to networks.
User Support – Assists users with network-related issues, providing help desk support and user training as needed.
Security Management – Manages user passwords and security protocols to protect network integrity.
Performance Monitoring – Ensures the efficient performance of servers, printers, and personal computers within the network.
Inventory Management – Maintains accurate inventory documentation for network hardware and software.

What skills do I need?

A career as a Network Support Officer requires a diverse set of skills that are essential for maintaining and troubleshooting network systems. Key competencies include a strong understanding of network protocols, hardware, and software, as well as the ability to install, configure, and manage network infrastructure. Proficiency in diagnosing and resolving network issues is crucial, as is the capacity to document processes and maintain accurate records of network configurations and changes. Additionally, familiarity with security protocols and user management is important to ensure the integrity and safety of the network.

Effective communication skills are also vital for a Network Support Officer, as they often serve as the bridge between technical teams and end-users. The ability to explain complex technical concepts in simple terms can enhance user training and support. Furthermore, problem-solving skills and a proactive approach to identifying potential issues before they escalate are highly valued in this role. Continuous learning and staying updated with the latest technologies and industry trends are essential for success in this dynamic field.

Skills/attributes

Strong problem-solving skills
Proficiency in network troubleshooting and support
Knowledge of network hardware and software installation
Ability to configure and maintain network systems
Understanding of network security protocols
Excellent communication skills for user support
Attention to detail in documentation and procedures
Ability to work collaboratively in a team environment
Time management skills to handle multiple tasks
Adaptability to new technologies and systems
Basic programming skills for network applications
Customer service orientation
Willingness to engage in ongoing professional development

Resources

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How to Become a Network Support Officer: Australian Careers in IT

What is a Network Support Officer?

Career snapshots For Network Support Officers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes