How to Become an ICT Support Officer: Australian Careers in IT

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ICT40120

Certificate IV in Information Technology (Systems Administration Support)

The Certificate IV in Information Technology (Systems Administration Support) (ICT40120) from Lumify Learn provides a solid base of knowledge and highly regarded skills to equip you for a range of ICT roles. With technology at the heart of every modern organisation, broad technical skills that keep hardware, software and networks up and running are more important than ever. And they are in demand.

You will become proficient in supporting clients to resolve ICT problems, gaining skills including critical thinking, project support, systems administration support, maintenance, fault finding and troubleshooting. This course has been enhanced with new units including cybersecurity requirements and an introduction to programming, which is emerging as critical skills for Information and Communications Technology (ICT) professionals.

Lumify Learn is delivering this course on behalf of, and in partnership with the Registered Training Organisation, Everthought College of Construction, RTO Number 51681.

Online

Help Desk Assistant, Help Desk Officer, ICT Support Officer

Price may vary

15 months

ICT30120

Certificate III in Information Technology

The demand for trained Information and Communication Technology (ICT) professionals is on the rise, so if you’re looking to start a successful career as an ICT expert this Certificate III in Information Technology (ICT30120) qualification from Lumify Learn offers you a great first step.

This entry-level course requires no prior IT experience and will teach you crucial skills such as supporting clients and their IT systems, configuring and supporting user environments and basics of cyber security and development, that will allow you to confidently commence your IT career in almost any industry sector.

Through this course you will gain working knowledge in essential IT areas such as how to install and optimise operating system software, configure and administer network operating systems, provide network system administration, as well as basics of cyber security such as how to securely manage personally identifiable information and identify and report online security threats.

By studying this course, you will also become eligible to take part in our Industry Partner Program, where we help you connect with companies recruiting for front-line roles in the market.

Online

ICT Support Officer, ICT Support Technician, IT Administrator, Network Administrator, Network Support Officer

Price may vary

12 months

ICT30120

Certificate III in Information Technology

Please note: This course is not free or subsidised by the government. It is fee-for-service only.

Do you have an aptitude for technology and are looking for a future-proof career but don’t know where to start? This flexible, 100% online ICT30120 Certificate III in Information Technology qualification from the MCI Institute will give you all the basic skills and knowledge to embark on a rewarding career in IT.

This course is designed for people looking to get their start in this growing and exciting industry. Aside from all the IT basics, this course focuses on cyber security skills which will make your qualification much more valuable and give you access to roles involved in keeping data safe and businesses compliant with privacy laws. You will learn essential skills such as how to securely manage personally identifiable information and workplace information, how to identify IP, ethics, and privacy policies in ICT environments, how to apply introductory programming techniques and how to identify and report online security threats.

This qualification will ensure that on completion you are fully prepared to tackle all issues involved in entry-level IT positions, as well as giving you ability to improve your skills by engaging in further study.

While there is no government funding available for this course, MCI Institute offers a number of easy payment plans starting from as little as $61.54 per week.

Online

ICT Security Administrator, ICT Support Officer, ICT Support Technician, IT Administrator, IT Operations Administrator, IT Support Technician, Technical Support Officer

Price may vary

12 months

Diploma of Information Technology

Start your career in IT with a Diploma of Information Technology course.

This Diploma of Information Technology, awarded by Torrens University Australia, is designed in collaboration with industry to provide you with the knowledge required to get started in the ICT sector. Upon completion, you will be equipped with foundational knowledge in topics such as computer hardware and software, networking and programming, website development and cloud computing. By the end of this course, you will have gained a thorough introduction to IT professional practice.

Master industry-standard programming

Develop proficiency in programming languages such as C++, Python and Java.

Guaranteed pathway entry

Successful completion will guarantee entry into our Bachelor of Information Technology.

Blended, On Campus, Online

NSW, Online, QLD, SA, VIC

ICT Support Officer, ICT Support Technician, IT Consultant, IT Infrastructure Manager, IT Project Manager, Network Administrator, Network Operations Technician, Network Services Administrator, Network Support Officer, Programmer

Price may vary

1 year full time, up to 2 years part time, 6 months accelerated

Bachelor of Information Technology

Start your career in IT with a Bachelor of Information Technology degree awarded by Torrens University Australia.

Learn how to analyse, solve and propose innovative IT solutions. You’ll cover foundational studies in programming, software engineering, network and database systems, and human-centred design, as well as topics in smart industry technologies, enterprise computing and cloud architectures. A choice of elective subjects, including data analytics, artificial intelligence, web development and UX, game programming and cybersecurity, allows you to tailor the course to your interests. You will also have the opportunity to undertake work experience, which lets you apply your learnings and further prepare for entry into the workforce.

This course has been co-developed with industry-leading ICT practitioners and academics, and is structured to align with the guidelines of the Australian Computer Society.

Internships Included

Students are offered the opportunity to work within a technology company as an intern or volunteer at a technology non-profit organisation.

Learn in-demand IT skills

Gain expertise across cloud computing, networking, data science, programming, AI, and IoT at an enterprise level.

Blended, On Campus, Online

NSW, QLD, SA, VIC

Database Support Programmer, Digital Media Programmer, ICT Manager, ICT Support Officer, ICT Support Technician, IT Administrator, IT Consultant, IT Infrastructure Manager, IT Manager, Programmer, Software or Applications Programmer, Web Programmer

Price may vary

3 years full time, 6 years part time

On this page

What is a ICT Support Officer?

What will I do?

What skills do I need?

Resources

What is a ICT Support Officer?

The role of an ICT Support Officer is both dynamic and rewarding, serving as a vital link between technology and its users. These professionals are responsible for providing technical support, guidance, and education to ensure that computer systems and networks operate smoothly. They play a crucial role in diagnosing and resolving technical issues, which can range from software malfunctions to hardware failures. By assisting users in navigating technology, ICT Support Officers contribute significantly to enhancing productivity and efficiency within organisations.

In their day-to-day responsibilities, ICT Support Officers engage in a variety of tasks that keep the technological wheels turning. They assess software and hardware requirements, install necessary applications, and adapt existing programs to meet user needs. This role often involves troubleshooting and resolving queries related to software and hardware problems, ensuring that users can effectively utilise their tools without interruption. Additionally, they may be involved in implementing and maintaining computer networks, as well as designing and managing websites, which adds an exciting layer of variety to their work.

Collaboration is key in this role, as ICT Support Officers often work closely with other IT professionals and departments to ensure seamless operations. They may also provide training and support to users, empowering them to make the most of the technology at their disposal. This aspect of the job not only enhances user satisfaction but also fosters a positive work environment where technology is embraced rather than feared. The ability to communicate effectively and patiently with users of varying technical expertise is essential, making interpersonal skills just as important as technical knowledge.

Overall, a career as an ICT Support Officer offers a fulfilling pathway for those passionate about technology and helping others. With the continuous evolution of technology, there are ample opportunities for professional growth and development in this field. As organisations increasingly rely on technology to drive their operations, the demand for skilled ICT Support Officers is likely to remain strong, making it a promising career choice for individuals looking to make a meaningful impact in the tech landscape.

Career snapshots For ICT Support Officers

The role of an ICT Support Officer is essential in today’s technology-driven world, providing vital support and guidance in the deployment and maintenance of computer systems. This career is well-suited for individuals who enjoy problem-solving and assisting others with technical issues.

Average Age: 38 years
Gender Distribution: 21% female
Hours Worked: 40 hours per week (83% work full-time)
Average Pay: Median weekly earnings are not specified, but the average for similar roles is approximately $1,442 per week.
Unemployment Rate: Not specifically stated, but the demand for ICT roles suggests a low unemployment rate.
Employment Numbers: Approximately 46,200 people are employed as ICT Support Officers.
Projected Growth: The annual employment growth is expected to be around 800 positions.

ICT Support Officers typically work in various industries, including professional services, education, and public administration. This role not only offers a stable career path but also opportunities for advancement as technology continues to evolve.

Source: ABS, 2021 Census of Population and Housing.

What will I do?

The role of an ICT Support Officer is essential in today’s technology-driven environment, providing vital support and guidance in the deployment and maintenance of computer systems and networks. These professionals are the first line of assistance for users experiencing technical issues, ensuring that technology operates smoothly and efficiently. Their expertise not only helps resolve problems but also enhances the overall user experience, making them invaluable assets in various industries.

Determine software and hardware requirements – Assess user needs to provide tailored solutions for technical issues.
Respond to queries – Address inquiries related to software and hardware problems, offering timely assistance.
Install and configure software – Set up and download necessary software applications to ensure optimal functionality.
Adapt existing programs – Modify software to meet specific user requirements and improve usability.
Ensure efficient use of applications – Monitor and guide users to maximise the effectiveness of software and equipment.
Implement computer networks – Design and maintain network systems to facilitate seamless communication and data sharing.
Design and maintain websites – Create and manage web content to support organisational objectives.
Repair and replace peripheral equipment – Fix or substitute devices such as printers, terminals, and modems to maintain operational efficiency.
Work in call centres – Provide remote support and troubleshooting for users in various settings.

What skills do I need?

To thrive as an ICT Support Officer, individuals must possess a diverse set of skills that blend technical expertise with strong interpersonal abilities. Proficiency in diagnosing and resolving hardware and software issues is essential, as is the ability to install and configure various applications and systems. A solid understanding of computer networks and web technologies is also crucial, enabling support officers to implement and maintain effective IT infrastructures. Additionally, adaptability in modifying existing programs to meet user needs is a valuable asset in this role.

Beyond technical skills, effective communication is paramount for ICT Support Officers. They must be able to convey complex technical information in a clear and approachable manner, ensuring users feel supported and informed. Problem-solving skills are equally important, as officers often encounter unique challenges that require innovative solutions. A commitment to ongoing learning and professional development is also beneficial, as the technology landscape is constantly evolving, and staying updated with the latest advancements is key to providing high-quality support.

Skills/attributes

Strong problem-solving skills
Excellent communication abilities
Technical proficiency in hardware and software
Knowledge of computer networks and systems
Ability to adapt existing programs to meet user needs
Experience in installing and configuring software
Customer service orientation
Attention to detail
Ability to work under pressure
Teamwork and collaboration skills
Time management and organisational skills
Willingness to learn and stay updated with technology trends

Resources

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How to Become an ICT Support Officer: Australian Careers in IT

What is a ICT Support Officer?

Career snapshots For ICT Support Officers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes