How to Become a Housing Officer: Australian Careers in Community Services

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CHC52021

Diploma of Community Services

If you are looking to turn your desire to build better communities by helping others into a rewarding career, then this CHC52021 Diploma of Community Services qualification from Hader Institute of Education could be a great qualification for you. The Australian Government is putting more resources into the community services sector and the number of professionals required to work in this field is expected to increase threefold over the next decade, so now is the perfect time to become a qualified community services professional.

This course is designed to give you all the necessary knowledge in fields such as community services, case management and social housing, and on completion you will be able to undertake a variety of community support based roles. You will learn essential skills such as how to analyse impact of sociological factors on clients in community work and services, how to establish and confirm the counselling relationship, how to facilitate the counselling relationship and process and how to provide case management supervision.

This 100% online course consists of three hours per week of online classroom sessions, 22 hours per week of structured self-paced study and seven one-on-one online skills development and practice sessions and will see you ready to commence your first role in community services within 12 months. All learners will be required to complete a total of 100 hours of practical work placement as part of their studies. You’ll be placed in an organisation relevant to your field of study.

Please note: This course is fee-for-service, it is not government funded.

Online, Workplace

Online

Case Manager, Case Worker, Community Care Worker, Community Development Youth Worker, Community Services Case Manager, Community Services Manager, Community Support Worker, Community Wellness Officer, Family Support Worker, Housing Officer, Indigenous Community Liaison Officer, Indigenous Youth Worker

Price may vary

18 months

On this page

What is a Housing Officer?

What will I do?

What skills do I need?

Resources

What is a Housing Officer?

The role of a Housing Officer is both rewarding and impactful, as these professionals play a crucial part in managing housing services and supporting individuals and families in need. Housing Officers work for various organisations, including local councils, housing associations, and non-profit organisations, where they are responsible for ensuring that housing policies are implemented effectively. They serve as a vital link between tenants and housing providers, helping to facilitate access to safe and affordable housing options.

Housing Officers have a diverse range of responsibilities that include assessing housing applications, conducting property inspections, and managing tenancy agreements. They are often involved in resolving disputes between tenants and landlords, ensuring compliance with housing regulations, and providing guidance on housing rights and responsibilities. Additionally, they may coordinate support services for vulnerable populations, such as those experiencing homelessness or facing housing instability, making their role essential in fostering community well-being.

Common tasks for Housing Officers include conducting interviews with prospective tenants to assess their needs, maintaining accurate records of housing applications, and liaising with other agencies to provide comprehensive support. They also play a proactive role in community engagement, often organising workshops and information sessions to educate tenants about their rights and available resources. This aspect of the job not only enhances the living conditions of individuals but also contributes to building stronger, more informed communities.

Overall, a career as a Housing Officer offers the opportunity to make a meaningful difference in people’s lives while working in a dynamic and supportive environment. With a focus on social justice and community development, Housing Officers are well-positioned to advocate for positive change and ensure that everyone has access to the housing they need. This career path is ideal for those who are passionate about helping others and are looking to contribute to the betterment of society.

Career snapshots For Housing Officers

The role of a Housing Officer is vital in providing support and management within the housing sector, particularly for vulnerable populations. This career typically involves overseeing housing services, ensuring compliance with regulations, and assisting clients in accessing necessary resources.

Average Age: 43 years
Gender Distribution: 81.8% female
Average Hours Worked: 43 hours per week (73% work full-time)
Average Salary: AU$67,483 per year
Unemployment Rate: N/A
Number of People Employed: Approximately 2,800
Projected Growth: N/A

Housing Officers play a crucial role in the community, often working in health care, social assistance, and public administration sectors. Their responsibilities include assessing client needs, developing support programs, and monitoring client progress. This career path not only offers a stable employment opportunity but also the chance to make a significant impact in people’s lives.

What will I do?

A Housing Officer plays a vital role in managing and supporting housing services within communities. They work closely with tenants, property owners, and local agencies to ensure that housing needs are met effectively and efficiently. This position requires a blend of administrative skills, empathy, and problem-solving abilities to address the diverse challenges faced by individuals and families in securing and maintaining suitable housing. Daily tasks can vary widely, reflecting the dynamic nature of the role.

Client Support – Assisting tenants with housing applications, inquiries, and issues related to their living conditions.
Property Management – Overseeing the maintenance and management of residential properties to ensure they meet safety and quality standards.
Needs Assessment – Conducting assessments to determine the housing needs of clients and developing appropriate support plans.
Community Engagement – Building relationships with community organisations and stakeholders to enhance housing services and support.
Policy Implementation – Ensuring compliance with housing policies and regulations while advocating for tenant rights.
Data Management – Maintaining accurate records of tenant information, property details, and service outcomes.
Conflict Resolution – Mediating disputes between tenants and landlords or within the community to foster a harmonious living environment.
Reporting – Preparing reports on housing trends, client needs, and service effectiveness for management and funding bodies.

What skills do I need?

A career as a Housing Officer requires a diverse set of skills that are essential for effectively managing housing services and supporting clients. Strong communication skills are paramount, as Housing Officers must interact with a variety of stakeholders, including tenants, property owners, and community organisations. Additionally, problem-solving abilities are crucial for addressing tenant issues and navigating complex housing regulations. A solid understanding of property management and relevant legislation is also important, enabling officers to ensure compliance and advocate for tenant rights.

Furthermore, organisational skills play a significant role in managing multiple cases and maintaining accurate records. Empathy and cultural sensitivity are vital traits, as Housing Officers often work with vulnerable populations, including those experiencing homelessness or financial hardship. By combining these skills, Housing Officers can effectively contribute to their communities, ensuring that individuals have access to safe and secure housing while fostering positive relationships with clients and stakeholders alike.

Skills/attributes

Strong communication skills
Empathy and understanding
Problem-solving abilities
Knowledge of housing laws and regulations
Organisational skills
Ability to work with diverse populations
Conflict resolution skills
Attention to detail
Teamwork and collaboration
Time management skills
Data analysis and reporting skills
Customer service orientation
Adaptability and flexibility
Basic financial management skills
Knowledge of community resources and support services

Resources

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How to Become a Housing Officer: Australian Careers in Community Services

What is a Housing Officer?

Career snapshots For Housing Officers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes