How to Become a Hotel Manager: Australian Careers in Tourism

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Bachelor of Business in Hotel Management (NSW, QLD, VIC)

A limitless global industry and a rewarding new career are on the other side of this exciting Bachelor of Business in Hotel Management from The Hotel School.

With a strong focus on the theoretical business approaches that underscore successful hotel management, this course will equip you with the foundation knowledge required to work in strategic management and supervisory positions in the hotel, tourism and business management industries.

You’ll have the opportunity to undertake internship and work-integrated learning opportunities over the course of your studies, allowing you to build relevant, real-world skills, develop your communication and teamwork skills, and build vial work experience to start your hospitality career a step ahead.

With a focus on sustainability and future-focused tourism practises, this course promotes best tourism practises and ensures students are equipped to work in a range of roles in a dynamic, competitive and exciting industry.

If you’re seeking a career with new opportunities and the chance to work on the global stage, consider studying this Bachelor of Business in Hotel Management.

On Campus

NSW, QLD, VIC

Hotel Front Office Attendant, Hotel Manager, Hotel Service Supervisor, Hotel Supervisor, Tourism Manager

Price may vary

3 years full-time or part-time equivalent

Graduate Certificate of Business in Global Hotel Leadership (NSW, QLD, VIC)

Are you ready to work your way towards a management position in the hotel industry? Whether you want to lay the foundations for a Master’s degree, or simply expand your current business and hospitality expertise, the Graduate Certificate of Business in Global Hotel Leadership from The Hotel School is the course for you.

Throughout this comprehensive postgraduate course, you’ll discover what it takes to become a leader in the global hotel landscape. Studying four key subjects, you’ll develop the knowledge and skills to work at higher levels of management in a hotel environment. You’ll also have the chance to undertake work integrated learning opportunities, from field trips to venue tours to additional courses.

This Southern Cross University degree is delivered through The Hotel School, a leading hospitality education provider with campuses in Sydney, Melbourne and Brisbane. After six months of full-time study (or the part-time equivalent), you’ll graduate ready to pursue further study or advance your career in the hospitality and tourism sector. So what are you waiting for? Ascend to the next level of your career today!

On Campus

Brisbane, Melbourne, NSW, QLD, Sydney, VIC

Hotel Manager, Hotel Supervisor

Price may vary

6 months full-time or part time equivalent

Graduate Diploma of Business in Global Hotel Leadership

Do you have what it takes to become a leader in the global hotel industry? You will once you complete the Graduate Diploma of Business in Global Hotel Leadership course from The Hotel School!

This in-depth diploma course provides an entry pathway into a Masters degree, as well as opening up a new world of career opportunities within the hotel and hospitality sectors. In this course, you’ll develop applied business skills and a thorough understanding of contemporary leadership techniques. Through three core units and five electives, you’ll study the hotel leadership and management principles you need to succeed in your career, completing industry-connected assessment tasks and undertaking a variety work integrated learning opportunities.

Delivered through The Hotel School, this Southern Cross University qualification is a vital step on your career path within the hotel industry. After just 12 months of full-time study (or the part-time equivalent), you’ll be ready to move directly into Masters study, or seek out higher-level career opportunities right away. So don’t hesitate – the next phase of your career journey is waiting!

On Campus

Brisbane, Melbourne, NSW, QLD, Sydney, VIC

Hotel Manager, Hotel Supervisor

Price may vary

1 year full-time or part time-equivalent

Master of Business in Global Hotel Leadership (NSW, QLD, VIC)

Are you ready to gain the ultimate qualification in the hotel, tourism and leisure industry? Look no further than the Master of Business in Global Hotel Leadership from The Hotel School!

This all-inclusive Masters course is aimed at future leaders of the industry. Through 16 units of study, you’ll gain advanced knowledge of hotel operations and become an expert in the principles behind hotel asset management, service design and delivery systems, operational models and disruptive technologies. You’ll also develop a solid foundation of business management and leadership skills to help you ascend to new heights in your career.

Awarded by Southern Cross University and delivered through the renowned Hotel School, this course has been developed in collaboration with big industry names like AccorHotels, InterContinental Hotels Group and TFE Hotels Group. It’s a sought-after qualification that’s your ticket to success in one of the world’s fastest-growing industries. Studying on-campus in Sydney, Melbourne or Brisbane, you’ll be ready to graduate after just two years of full-time study (or part-time equivalent). Then the hotel and hospitality world will be your oyster! So don’t hesitate – commit to your career and become an industry leader!

On Campus

Brisbane, Melbourne, NSW, QLD, Sydney, VIC

Chief Executive Officer (CEO), Hospitality Manager, Hotel Manager, Tourism Manager

Price may vary

2 years full-time or part-time equivalent

Associate Degree of International Hotel and Tourism Management (NSW, QLD, VIC)

If you are looking to kick-start your hospitality career, and have a special interest in international hotel management, then this Associate Degree of International Hotel and Tourism Management from The Hotel School Australia might be just what you are looking for.

This is a unique course that combines qualifications from two of the most respected global providers of hospitality and hotel management education: The Associate Degree of International Hotel and Tourism Management from Southern Cross University and Diploma in International Hotel and Tourism Management from HTMi Switzerland.

This Associate Degree course combines a rigorous academic curriculum with a unique practical learning experience to ensure that at completion you will have all the skills and confidence you need to perform effectively at various hotel management roles globally. You will gain both practical and academic knowledge in both front and back of house through units of study in food and beverage operations, accommodations operations, and finance. This qualification gives students access to 880 hours of paid internships, and on completion, all students will be eligible for entry into the three-year Bachelor of Business in Hotel Management at The Hotel School with a two-year credit.

On Campus

NSW, QLD, VIC

Event Manager, Hospitality Manager, Hotel Manager, Hotel Supervisor, Tourism Manager, Tourism Marketer

Price may vary

2 years full-time or part time-equivalent

On this page

What is a Hotel Manager?

What will I do?

What skills do I need?

Resources

What is a Hotel Manager?

A career as a Hotel Manager is both dynamic and rewarding, offering individuals the opportunity to lead and shape the guest experience in the hospitality industry. Hotel Managers are responsible for overseeing the daily operations of hotels and motels, ensuring that guests receive exceptional service and that the establishment runs smoothly. This role requires a blend of leadership, organisational skills, and a passion for hospitality, making it an ideal choice for those who thrive in fast-paced environments and enjoy working with people from diverse backgrounds.

The responsibilities of a Hotel Manager are varied and encompass a wide range of tasks. They are tasked with managing staff, coordinating services such as accommodation and meals, and ensuring that all operations align with the hotel’s standards and policies. This includes budgeting, marketing, and maintaining high levels of customer satisfaction. A Hotel Manager also plays a crucial role in training and mentoring staff, fostering a positive work environment that encourages teamwork and excellence in service delivery.

Common tasks for a Hotel Manager include overseeing front desk operations, managing reservations, and addressing guest inquiries and complaints. They often collaborate with various departments, such as housekeeping and maintenance, to ensure that the hotel is well-maintained and that guests have a pleasant stay. Additionally, Hotel Managers are involved in strategic planning, which may include developing promotional campaigns to attract new guests and enhance the hotel’s reputation in the competitive hospitality market.

With an average annual salary ranging from $85,000 to $105,000 in Australia, a career as a Hotel Manager not only offers financial stability but also the chance to make a significant impact on the guest experience. For those who are passionate about hospitality and enjoy leading teams, this career path provides ample opportunities for growth and advancement within the industry. As the hospitality sector continues to evolve, the demand for skilled Hotel Managers remains strong, making it a promising choice for aspiring professionals.

Career snapshots For Hotel Managers

Hotel Managers play a crucial role in the hospitality industry, overseeing the operations of hotels and motels to ensure a high standard of guest accommodation and services. This career path offers a dynamic work environment, appealing to those with strong leadership and organisational skills.

Average Age: Typically ranges from 30 to 50 years.
Gender Distribution: The industry sees a diverse mix, with a notable representation of both men and women.
Hours per Week: Hotel Managers often work around 40 to 50 hours per week, including weekends and holidays.
Average Salary: The average annual salary for Hotel Managers in Australia is approximately AU$68,604, with potential earnings ranging from AU$85,000 to AU$105,000, particularly in major cities like Sydney.
Unemployment Rate: The unemployment rate in this sector is relatively low, reflecting the ongoing demand for skilled hospitality professionals.
Employment Numbers: There are thousands of individuals employed as Hotel Managers across Australia, contributing significantly to the hospitality workforce.
Projected Growth: The hospitality industry is expected to see steady growth, with an increasing demand for qualified Hotel Managers in the coming years.

For those considering a career in hotel management, pursuing relevant qualifications in hospitality or business can enhance job prospects and career advancement opportunities.

What will I do?

Hotel Managers play a crucial role in the hospitality industry, overseeing the daily operations of hotels and motels to ensure a seamless experience for guests. They are responsible for managing staff, maintaining high service standards, and ensuring that the establishment runs efficiently. With a focus on guest satisfaction and operational excellence, Hotel Managers are key to creating a welcoming environment that encourages repeat visits and positive reviews.

Staff Management – Overseeing hiring, training, and scheduling of hotel staff to ensure efficient operations.
Guest Relations – Addressing guest inquiries, complaints, and feedback to enhance their experience and satisfaction.
Budget Management – Developing and managing budgets, monitoring expenses, and ensuring financial targets are met.
Marketing and Promotion – Implementing marketing strategies to attract guests and increase occupancy rates.
Facility Management – Ensuring the hotel’s facilities are well-maintained, clean, and safe for guests.
Compliance and Safety – Ensuring the hotel complies with health, safety, and licensing regulations.
Inventory Control – Managing inventory of supplies and equipment to ensure operational needs are met.
Event Coordination – Organising and overseeing events, conferences, and special occasions hosted at the hotel.
Performance Analysis – Monitoring and analysing hotel performance metrics to identify areas for improvement.
Collaboration with Departments – Working closely with other departments, such as housekeeping and food services, to ensure a cohesive operation.

What skills do I need?

A career as a Hotel Manager requires a diverse set of skills that blend operational expertise with exceptional interpersonal abilities. Effective communication is paramount, as managers must liaise with staff, guests, and suppliers to ensure smooth operations and high levels of customer satisfaction. Strong leadership skills are also essential, enabling managers to motivate and guide their teams while fostering a positive work environment. Additionally, problem-solving skills are crucial for addressing any issues that may arise, from guest complaints to logistical challenges.

Furthermore, a solid understanding of financial management is important, as Hotel Managers are often responsible for budgeting, forecasting, and maximising profitability. Knowledge of hospitality trends and customer service excellence can significantly enhance a manager’s effectiveness in this dynamic industry. While formal qualifications in hospitality or business can be beneficial, practical experience and a passion for service are equally valuable in paving the way for a successful career in hotel management.

Skills/attributes

Strong leadership skills
Excellent communication abilities
Customer service orientation
Financial management knowledge
Problem-solving skills
Attention to detail
Ability to work under pressure
Team management and development
Knowledge of hospitality industry standards
Time management skills
Flexibility and adaptability
Marketing and sales skills
Conflict resolution skills
Understanding of health and safety regulations
Proficiency in technology and property management systems

Resources

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How to Become a Hotel Manager: Australian Careers in Tourism

What is a Hotel Manager?

Career snapshots For Hotel Managers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes