How to Become a Hospitality Manager: Australian Careers in Hospitality

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Master of Business in Global Hotel Leadership (NSW, QLD, VIC)

Are you ready to gain the ultimate qualification in the hotel, tourism and leisure industry? Look no further than the Master of Business in Global Hotel Leadership from The Hotel School!

This all-inclusive Masters course is aimed at future leaders of the industry. Through 16 units of study, you’ll gain advanced knowledge of hotel operations and become an expert in the principles behind hotel asset management, service design and delivery systems, operational models and disruptive technologies. You’ll also develop a solid foundation of business management and leadership skills to help you ascend to new heights in your career.

Awarded by Southern Cross University and delivered through the renowned Hotel School, this course has been developed in collaboration with big industry names like AccorHotels, InterContinental Hotels Group and TFE Hotels Group. It’s a sought-after qualification that’s your ticket to success in one of the world’s fastest-growing industries. Studying on-campus in Sydney, Melbourne or Brisbane, you’ll be ready to graduate after just two years of full-time study (or part-time equivalent). Then the hotel and hospitality world will be your oyster! So don’t hesitate – commit to your career and become an industry leader!

On Campus

Brisbane, Melbourne, NSW, QLD, Sydney, VIC

Chief Executive Officer (CEO), Hospitality Manager, Hotel Manager, Tourism Manager

Price may vary

2 years full-time or part-time equivalent

Associate Degree of International Hotel and Tourism Management (NSW, QLD, VIC)

If you are looking to kick-start your hospitality career, and have a special interest in international hotel management, then this Associate Degree of International Hotel and Tourism Management from The Hotel School Australia might be just what you are looking for.

This is a unique course that combines qualifications from two of the most respected global providers of hospitality and hotel management education: The Associate Degree of International Hotel and Tourism Management from Southern Cross University and Diploma in International Hotel and Tourism Management from HTMi Switzerland.

This Associate Degree course combines a rigorous academic curriculum with a unique practical learning experience to ensure that at completion you will have all the skills and confidence you need to perform effectively at various hotel management roles globally. You will gain both practical and academic knowledge in both front and back of house through units of study in food and beverage operations, accommodations operations, and finance. This qualification gives students access to 880 hours of paid internships, and on completion, all students will be eligible for entry into the three-year Bachelor of Business in Hotel Management at The Hotel School with a two-year credit.

On Campus

NSW, QLD, VIC

Event Manager, Hospitality Manager, Hotel Manager, Hotel Supervisor, Tourism Manager, Tourism Marketer

Price may vary

2 years full-time or part time-equivalent

On this page

What is a Hospitality Manager?

What will I do?

What skills do I need?

Resources

What is a Hospitality Manager?

The role of a Hospitality Manager is both dynamic and rewarding, offering a unique opportunity to shape memorable experiences for guests. These professionals oversee the daily operations of various establishments, including hotels, restaurants, and event venues. Their primary focus is to ensure that guests receive exceptional service while maintaining the operational efficiency of the business. This career is perfect for individuals who thrive in fast-paced environments and enjoy interacting with diverse groups of people.

Hospitality Managers are responsible for a wide range of tasks that contribute to the success of their establishments. They plan and coordinate the organisation’s administration and operations, ensuring that all aspects meet the required standards for hygiene, safety, and customer satisfaction. Engaging and training staff is a crucial part of their role, as they establish performance standards and foster a positive work environment. Additionally, they manage budgets, authorise expenditures, and maintain accurate records, all while exercising public relations and marketing responsibilities to promote their venue.

In this career, problem-solving skills are essential, as Hospitality Managers often handle guest complaints and strive to resolve issues promptly and effectively. Their ability to remain calm under pressure and think on their feet is vital in creating a welcoming atmosphere for guests. The role also involves strategic planning, as they must anticipate trends and adapt to the ever-changing demands of the hospitality industry. This makes the position not only challenging but also incredibly fulfilling, as managers can see the direct impact of their efforts on guest satisfaction and business success.

Overall, a career as a Hospitality Manager offers a blend of leadership, creativity, and interpersonal skills. It is an excellent choice for those who are passionate about providing outstanding service and creating memorable experiences for others. With opportunities for growth and advancement, this career path can lead to various roles within the hospitality sector, making it an exciting and promising field for aspiring professionals.

Career snapshots For Hospitality Managers

The role of an Accommodation and Hospitality Manager encompasses a variety of responsibilities, including overseeing the administration and operations of establishments such as hotels, guest houses, and hostels. This career is vital in ensuring that hospitality services meet hygiene, safety, and customer satisfaction standards.

Average Age: 52 years
Gender Distribution: 57% female
Hours Worked: Average of 50 hours per week, with 61% working full-time
Average Salary: Ranges from $75,000 to $95,000 annually
Employment Rate: Approximately 4,400 people are employed in this role
Unemployment Rate: Not specified
Projected Growth: Annual employment growth data is not available

Accommodation and Hospitality Managers play a crucial role in the hospitality industry, which is a significant sector in Australia. Their expertise is essential for maintaining high service standards and ensuring guest satisfaction, making this a rewarding career path for those interested in hospitality management.

Source: ABS, 2021 Census of Population and Housing.

What will I do?

Hospitality Managers play a crucial role in ensuring the smooth operation of various establishments within the hospitality industry, such as hotels, restaurants, and event venues. They are responsible for overseeing daily operations, managing staff, and maintaining high standards of service and guest satisfaction. This dynamic position requires a blend of leadership, financial acumen, and customer service skills, making it an exciting career choice for those passionate about the hospitality sector.

Planning and Coordination – Plans, directs, and coordinates the organisation, administration, and operation of the establishment.
Compliance Management – Maintains standards required by hygiene, safety, and other relevant regulations.
Staff Training and Development – Engages and trains staff, establishing and maintaining standards of performance and service to guests.
Budget Management – Plans budgets and authorises expenditure to ensure financial health.
Record Keeping – Keeps appropriate records related to operations and finances.
Public Relations and Marketing – Exercises public relations and marketing responsibilities to promote the establishment.
Guest Relations – Handles guest complaints and ensures a high level of customer satisfaction.

What skills do I need?

A career as a Hospitality Manager requires a diverse set of skills that blend leadership, financial acumen, and exceptional customer service. Effective communication is paramount, as managers must engage with staff, guests, and stakeholders to ensure smooth operations and high satisfaction levels. Additionally, strong organisational skills are essential for planning and coordinating various aspects of hospitality services, from budgeting and staff training to maintaining compliance with health and safety regulations.

Moreover, a successful Hospitality Manager should possess problem-solving abilities to address guest complaints and operational challenges promptly. A keen understanding of marketing and public relations is also beneficial, as it helps in promoting the establishment and enhancing its reputation. With the hospitality industry continually evolving, adaptability and a commitment to ongoing professional development are crucial for staying ahead in this dynamic field.

Skills/attributes

Strong leadership and management skills
Excellent communication and interpersonal abilities
Problem-solving and conflict resolution skills
Financial acumen and budgeting skills
Knowledge of health and safety regulations
Customer service orientation
Ability to train and develop staff
Organisational and time management skills
Marketing and public relations skills
Adaptability and flexibility in a fast-paced environment
Attention to detail
Ability to handle guest complaints effectively
Teamwork and collaboration skills
Understanding of industry trends and best practices

Resources

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How to Become a Hospitality Manager: Australian Careers in Hospitality

What is a Hospitality Manager?

Career snapshots For Hospitality Managers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes