How to Become a Head of Operations: Australian Careers in Management

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BSB50120 & BSB50420

Double Diploma of Business (Operations) and Diploma of Leadership & Management

With this course, you’ll learn how to effectively lead people and manage team performance, manage budgets and financial plans, as well as heading up payroll and human resources functions.

You’ll be prepared to manage workplace relationships and team effectiveness to foster a positive and productive culture, manage daily workplace functions from meetings to staff payroll to ensure your business operates effectively, and you’ll have the ability to implement systems and policies to increase business efficiencies.

You’ll develop transferable business skills such as stakeholder management, critical thinking and how to communicate with influence, which you’ll need in any leadership role in organisations across multiple industries, setting you up to be a strong leader and operations manager.

What you’ll learn:

Manage business operational plans
Manage payroll, budgets and financial plans
Manage people performance and team effectiveness
Communicate with influence and lead workplace communication
Stakeholder management skills

This course is online and self-paced. This means you can choose to study on a more intense time schedule, or just fit it around your lifestyle when you can.

The course can be completed in as little as 12 months with a full-time study load or in 14-16 months on a part-time study load, but can allow a 24-month standard course enrolment duration, depending on circumstances.

It incorporates engaging tutorials, industry-relevant assessments and work-ready learning outcomes.

Online

Business Manager, Business Operations Manager, Director of Operations, General Manager, Head of Operations, Managing Director, Operations Manager

Price may vary

Part-time: 16-18 months, Full-time: 14 months, Maximum: 24 months

BSB40520

Certificate IV in Leadership and Management

If you have recently been promoted into a leadership role, or are looking for a course that will let you acquire management skills with a view to moving to a leadership position in the near future, then this BSB40520 Certificate IV in Leadership and Management qualification from GROW Training Group could be just what you’re looking for.

This program has been meticulously crafted in collaboration with industry experts to ensure a comprehensive and relevant learning experience that is in-step with the current industry best practices. Participants will gain versatile business skills and the strategic acumen necessary to assume leadership responsibilities. You will cover the critical areas relevant to leadership and management such as how to demonstrate leadership in the workplace, how to communicate effectively as a workplace leader, how to lead and facilitate a team and how to develop and use emotional intelligence to achieve results. GROW’s approach to delivering this qualification is grounded in practicality, ensuring tangible learning outcomes and instilling skills that are immediately applicable in a professional setting.

Enrolment period is 24 months. We find our students complete the qualification in varied time frames. It really does depend on your life situation and availability. The program can be completed in a much shorter time – we would recommend aiming at completing 1 unit per month.

This program is delivered in our online learner system. You do not need to come to class, however, you will need to stay connected with your Educator and attend phone and/or web meetings to complete some of the practical components of your course. eLearning allows you the flexibility of completing your course at your own pace, at times to suit work and other life commitments. You can work on your course at anytime, anywhere supported by your industry experienced educator via telephone and email no matter where you are.

Please Note: Grow Training Group operates as a privately managed Registered Training Organisation (RTO), differing from government-run institutions such as a TAFE. Consequently, Grow does not offer government funding.

Blended, Online

Online

Account Director, Business Development Director, Business Development Manager, Business Manager, Change Manager, Director, General Manager, Head of Operations, HR Manager, Managing Director, Project Manager, Project Team Leader, Sales Director, Team Leader

Price may vary

Maximum of 24 months

On this page

What is a Head of Operations?

What will I do?

What skills do I need?

Resources

What is a Head of Operations?

The role of Head of Operations is a dynamic and rewarding career path that places individuals at the forefront of an organisation’s operational strategy. This position is pivotal in ensuring that the day-to-day activities align with the company’s long-term goals. The Head of Operations is responsible for overseeing various departments, streamlining processes, and implementing policies that enhance efficiency and productivity. This role not only requires a keen understanding of business operations but also the ability to lead and inspire teams to achieve their best work.

In this leadership position, the Head of Operations engages in a variety of responsibilities that include planning and directing operational policies, managing budgets, and ensuring compliance with regulations. They work closely with departmental managers to assess performance and identify areas for improvement. This role often involves analysing data to make informed decisions that drive the organisation forward. Additionally, the Head of Operations plays a crucial role in fostering a positive workplace culture, encouraging collaboration, and promoting professional development among staff.

Common tasks for a Head of Operations include preparing reports and forecasts for senior management, authorising funding for major projects, and representing the organisation at various events and meetings. They are also tasked with consulting with other executives to align operational strategies with overall business objectives. This multifaceted role requires strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving, making it an exciting and fulfilling career choice for those who thrive in fast-paced environments.

Overall, a career as a Head of Operations offers the opportunity to make a significant impact within an organisation. It is a role that combines strategic thinking with hands-on management, providing a unique blend of challenges and rewards. For individuals looking to advance their careers in management, this position not only enhances leadership skills but also opens doors to further opportunities in the business world.

Career snapshots For Head of Operationss

The role of a Head of Operations is pivotal in managing the day-to-day functions of an organisation, ensuring that all departments work cohesively towards common goals. This position typically requires a blend of strategic planning, leadership, and operational oversight.

Average Age: 45 years
Gender Distribution: 30% female
Average Hours Worked: 47 hours per week
Average Salary: Ranges from $165,000 to $185,000 annually
Unemployment Rate: Relatively low, with a steady demand for skilled professionals
Current Employment: Approximately 70,400 individuals are employed in this role
Projected Growth: An annual increase of about 1,100 positions is expected

As organisations continue to evolve, the demand for effective leadership in operations is anticipated to grow, making this a promising career path for those with the right skills and experience.

What will I do?

The role of the Head of Operations is pivotal in ensuring that an organisation runs smoothly and efficiently. This position involves overseeing the day-to-day operations, implementing strategic initiatives, and managing resources to achieve the company’s goals. The Head of Operations collaborates with various departments, ensuring that all aspects of the business align with its objectives. This role requires strong leadership skills, a keen understanding of operational processes, and the ability to adapt to changing circumstances.

Planning and Policy Development – Establishing standards and objectives for the organisation to ensure alignment with strategic goals.
Day-to-Day Management – Providing direction and management to ensure operational efficiency and effectiveness.
Situation Assessment – Evaluating changing circumstances and issuing directives to subordinate staff as necessary.
Consultation with Departments – Collaborating with departmental heads on operational methods, equipment needs, finance, sales, and human resources.
Funding Authorisation – Approving budgets for major policy implementation programs to support operational initiatives.
Representation – Acting as the organisation’s representative at official events, negotiations, and public forums.
Report Preparation – Overseeing the preparation of reports, budgets, and forecasts for presentation to governing bodies.
Performance Management – Selecting and managing the performance of senior staff to ensure high standards of operation.
Specialist Operations Oversight – Taking responsibility for various operational areas, including accounting, sales, marketing, and human resources.

What skills do I need?

A career as the Head of Operations requires a diverse set of skills that are essential for managing and optimising an organisation’s operational processes. Strong leadership abilities are crucial, as this role involves directing teams, making strategic decisions, and ensuring that all departments work cohesively towards common goals. Effective communication skills are also vital, enabling the Head of Operations to liaise with various stakeholders, from team members to executive management, and to convey complex information clearly and persuasively.

In addition to leadership and communication, analytical thinking and problem-solving skills are paramount. The Head of Operations must assess operational challenges, identify areas for improvement, and implement effective solutions to enhance efficiency and productivity. Financial acumen is another important aspect, as this role often involves budgeting, forecasting, and resource allocation. Finally, adaptability and a keen understanding of industry trends are essential for navigating the ever-evolving business landscape and ensuring the organisation remains competitive.

Skills/attributes

Leadership and Management Skills
Strategic Planning and Execution
Financial Acumen
Project Management
Problem-Solving Abilities
Communication Skills
Analytical Thinking
Team Building and Development
Operational Efficiency
Change Management
Negotiation Skills
Customer Focus
Risk Management
Industry Knowledge
Adaptability and Flexibility

Resources

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How to Become a Head of Operations: Australian Careers in Management

What is a Head of Operations?

Career snapshots For Head of Operationss

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes