How to Become a Customer Service Assistant: Australian Careers in Business

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BSB30120

Certificate III in Business (Medical Administration)

Gain a nationally recognised qualification in medical administration with no prior experience required in this online BSB30120 Certificate III in Business (Medical Administration) course from Foundation Education.

Designed for students with no prior academic or work experience, this course provides the foundation skills and knowledge required to take the first step in a career in medical administration. In this course, you’ll learn how to manage medical accounts and patient records; how to communicate in a workplace; how to follow required privacy and security requirements; and how to use correct medical terminology relevant to your future workplace.

This course is delivered entirely online with hands-on support from Foundation Education’s student support officers. With project-based and case study assessments, you’ll gain real-world experience as you study, and complete this course with the skills required for the workplace.

If you’re an organised and hardworking person who likes helping others, a career in medical administration could be for you. It starts with this qualification.

Please note: This is a fee-for-service program.

Online

Customer Service Assistant, Healthcare Administrator, Medical Receptionist, Medical Records Clerk, Receptionist

Price may vary

Up to 12 months part-time

BSB30120

Certificate III in Business (Customer Engagement)

You’re a strong communicator who likes solving problems. Turn your skills into a rewarding new career in business with this online BSB30120 Certificate III in Business (Customer Engagement) qualification from Foundation Education.

Designed for students with no prior professional or academic experience, this nationally recognised qualification provides a pathway to a professional career in business. In this course, you’ll build the skills, knowledge and experience required to seek work as as a customer service professional — helping solve problems and keeping customers happy.

You’ll learn how to deliver great customer service; how to evaluate and improve your own performance; how to manage complaints; how to market your organisation’s skills; and how to develop strong business relationships.

Delivered entirely online, this course is flexible to suit your lifestyle. With project-based assessments, you’ll graduate with the skills and real-world experience required to seek work in the exciting and dynamic field of customer service. If you’re looking for a career where your skills can make a difference in people’s lives, this course provides a pathway to meaningful work in business customer service.

Please note: This is a fee-for-service program.

Online

Administrative Assistant, Customer Service Assistant, Marketing Assistant, Office Assistant, Receptionist

Price may vary

Up to 12 months part-time

BSB30120

Certificate III in Business (Customer Engagement)

If you are good at communication and handling people, and would like to commence a lucrative career in business and business administration, then this BSB30120 Certificate III in Business (Customer Engagement) qualification from Open Colleges could be a great option to get you started.

This comprehensive business administration course is designed to enable you to provide exceptional customer service through effective communication. It will teach you crucial skills such as how to prepare and design business documents and spreadsheets, how to engage in effective workplace communication, how to deliver and monitor a service to customers and how to process customer complaints, and by the end of the course you will become a star customer engagement professional. This course is delivered 100% online, allowing you to balance study with your lifestyle.

PLEASE NOTE – Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrolment with Open Colleges.

Online

Administration Supervisor, Administrative Assistant, Business Administrator, Customer Service Assistant, Customer Service Manager, Customer Support Officer

Price may vary

12 months self-paced

On this page

What is a Customer Service Assistant?

What will I do?

What skills do I need?

Resources

What is a Customer Service Assistant?

The role of a Customer Service Assistant is both dynamic and rewarding, serving as a vital link between businesses and their customers. These professionals are dedicated to ensuring that customers have a positive experience, whether they are shopping in a retail environment, seeking assistance over the phone, or interacting through online platforms. Their primary focus is to address customer inquiries, resolve issues, and provide information about products and services, all while maintaining a friendly and professional demeanor.

Customer Service Assistants are responsible for a variety of tasks that contribute to customer satisfaction. They engage with customers to understand their needs, offer product recommendations, and assist with transactions. This role often involves handling payments, processing returns, and managing customer accounts. Additionally, they play a crucial role in maintaining the store’s appearance by restocking shelves, organizing displays, and ensuring that the environment is welcoming and accessible.

In this career, effective communication and problem-solving skills are essential. Customer Service Assistants must be adept at listening to customer concerns and providing timely solutions. They often work in fast-paced environments, requiring them to multitask and remain calm under pressure. The ability to work collaboratively with team members and other departments is also important, as it helps create a seamless customer experience. This role not only enhances interpersonal skills but also provides valuable insights into customer preferences and market trends.

Overall, a career as a Customer Service Assistant offers numerous opportunities for personal and professional growth. It is an excellent starting point for individuals looking to enter the workforce or transition into new roles, as it equips them with essential skills that are transferable across various industries. With a focus on customer satisfaction and a commitment to service excellence, Customer Service Assistants play a pivotal role in shaping the reputation and success of their organisations.

Career snapshots For Customer Service Assistants

The role of a Customer Service Assistant is vital in various industries, primarily focusing on providing support and assistance to customers. This position is often seen as an entry point into the workforce, making it popular among younger individuals.

Average Age: 24 years
Gender Distribution: 63% female
Hours Worked: Average of 41 hours per week
Median Weekly Earnings: $1,112
Unemployment Rate: Approximately 14,600 jobs projected to be lost annually
Current Employment: 550,200 individuals employed in this role
Projected Growth: Employment in this sector is expected to decline

Customer Service Assistants play a crucial role in retail and service industries, engaging with customers to meet their needs and enhance their experience. As the landscape of customer service evolves, those in this role may need to adapt to new technologies and customer expectations.

Source: ABS Labour Force Survey, 2023; ABS, 2021 Census of Population and Housing.

What will I do?

A Customer Service Assistant plays a vital role in ensuring customer satisfaction and enhancing the overall shopping experience. This position involves direct interaction with customers, addressing their inquiries, and providing assistance with products and services. The responsibilities of a Customer Service Assistant can vary widely depending on the industry, but they all share a common goal: to create a positive and efficient service environment that meets customer needs.

Determining customer requirements – Engaging with customers to understand their needs and preferences regarding products and services.
Advising on product range – Providing information about available products, including features, pricing, and care instructions.
Demonstrating products – Showcasing how products work and explaining their benefits to customers.
Processing transactions – Accepting payments through various methods and preparing sales invoices.
Managing stock – Assisting in inventory management, including participating in stocktakes and maintaining product displays.
Handling customer inquiries – Responding to questions and resolving issues related to products or services.
Providing after-sales support – Assisting customers with returns, exchanges, and warranty claims.
Maintaining a clean and organised workspace – Ensuring that the sales area is tidy and products are well-presented.

What skills do I need?

A career as a Customer Service Assistant requires a diverse set of skills that are essential for effectively engaging with customers and addressing their needs. Strong communication skills are paramount, as these professionals must convey information clearly and listen actively to understand customer inquiries. Additionally, problem-solving abilities are crucial, enabling them to resolve issues efficiently and ensure customer satisfaction. A friendly and approachable demeanor helps in building rapport with customers, fostering a positive experience that encourages loyalty.

Moreover, organisational skills play a significant role in managing multiple tasks, such as processing transactions, maintaining inventory, and coordinating with team members. Familiarity with various payment methods and basic computer skills are also important, as Customer Service Assistants often handle sales systems and customer databases. Ultimately, a combination of interpersonal skills, technical proficiency, and a customer-centric mindset is vital for success in this dynamic role.

Skills/attributes

Strong communication skills
Active listening abilities
Problem-solving skills
Empathy and patience
Attention to detail
Ability to work in a team
Time management skills
Basic computer literacy
Sales skills and product knowledge
Adaptability to changing situations
Conflict resolution skills
Positive attitude and enthusiasm
Ability to handle stressful situations
Customer-focused mindset
Organisational skills

Resources

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QLD

VIC

ACT

TAS

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How to Become a Customer Service Assistant: Australian Careers in Business

What is a Customer Service Assistant?

Career snapshots For Customer Service Assistants

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes