How to Become a Community-Based Support Officer: Australian Careers in Community Services

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CHC33015

Certificate III in Individual Support (Ageing) (WA only)

If you’re the type of person who is driven by a strong sense of compassion and want to turn your love for helping people in need into a rewarding and stable career, then this CHC33015 Certificate III in Individual Support (Ageing) qualification from Insight Training could be exactly what you’re looking for.

Australia has an ageing population and demand for qualified Aged Care professionals is on the rise, so this is a perfect time to enter this growing industry. This qualification will ensure that you have all the necessary skills and confidence to perform to your best in this important and in-demand sector. You will gain crucial skills such as how to communicate and work in health or community services, how to facilitate the empowerment of older people, how to deliver care services using a palliative approach and how to provide support to people living with dementia, and by the end of the course you will be fully equipped and qualified to take on a range of individual and community support roles in the Aged Care sector and beyond.

This course also entails a 120 hour practical work component at an approved service facility which will both serve to test your skills in a real-life work environment and give you practical experience within the industry. Insight Training will be able to assist students with finding appropriate placement if required.

You have a choice of studying this course in-classroom at one of our campuses (in Morley, Joondalup or Rockingham) or do blended study. Please note that both options still involve the practical work experience component.

This CHC33015 Certificate III in Individual Support (Ageing) is available in Perth and regional WA. It is government-funded through the Jobs and Skills WA program, which applies to eligible WA residents, and is also covered by the WA Government and Commonwealth’s “Free in ’23 – extended into ’24” program, where students who qualify can enrol in eligible courses at no cost. Enquire today to see if you qualify!

This course uses the following delivery methods, please take this into account when assessing course suitability:

On Campus / Classroom – you will need to attend daytime classes at one of Insight Training’s campuses at Morley, Rockingham or Joondalup in order to complete this course. This study mode is government funded.

After achieving this qualification, students may undertake the CHC43015 Certificate IV in Ageing Support.

Please Note: This course is NOT available to people on a 500 or 600 visa.

Blended, Classroom, On Campus, Workplace

Aged Care Worker, Assistant Community Services Worker, Case Manager, Community Care Worker, Community Services Case Manager, Community Services Worker, Community Support Worker, Community Wellness Officer, Community-Based Support Officer

Price may vary

Flexible to suit your needs

CHC43015

Certificate IV in Ageing Support

This CHC43015 Certificate IV in Ageing Support qualification from Phillips Institute is ideal for individuals seeking a career change, or those looking to upgrade their aged care, health, or community services background and experience.

The Certificate IV in Aged Care is quickly becoming a requirement for all Personal Care Assistants (PCAs) as more employers seek qualified workers to provide services to the elderly with complex needs. This qualification allows you to provide basic nursing care and other daily living activities to individuals with complex needs. Additionally, you will gain the necessary skills to train and support other workers and residents to promote independence and community participation. You will also learn delegation and supervision techniques for other workers, such as Certificate III workers, and care planning and documentation to improve the quality of care provided to the elderly.

The course can be delivered via a combination of classroom workshops, Zoom classes, blended online learning, and lab skill days to deliver essential theory, skills, and knowledge. There are also practical training opportunities for you to develop your skills on the job, including placement in an aged care facility under supervision for a specified period of time. If you are already an active participant or currently employed in the residential aged care industry, your expertise will be recognised and you may be provided with the appropriate accreditation.

This course is covered by the Victorian Government’s Skills First funding program and eligible students can have 100% of their tuition fees covered. Please enquire now to see if you qualify for this government funding.

Blended, Classroom, On Campus, Workplace

VIC

Aged Care Service Manager, Aged Care Worker, Community Care Worker, Community Development Officer, Community Health Worker, Community Services Worker, Community Support Worker, Community-Based Support Officer

Price may vary

Approx. 9 months

CHC43121

Certificate IV in Disability Support

If you are a great communicator and possess a strong sense of compassion, and would love to build a rewarding career based on helping people with a disability, then the CHC43121 Certificate IV in Disability Support qualification from Phillips Institute could be an ideal course for you.

Assisting people with disability is a noble and fulfilling role to play in your community, and with a growing focus on ensuring that people with disability have a high quality of life this sector is experiencing unprecedented growth. Phillips Institute’s Certificate IV in Disability Support course is a contemporary course designed to give you all the skills and knowledge you need to start performing competently and confidently in a range of different disability support roles in both government and private institutions. You will develop essential skills such as how to provide person-centred services to people with disability with complex needs, how to work with people with mental health issues, how to manage legal and ethical compliance and how to prepare for NDIS support coordination.

The course is available as weekly classes on campus in Carnegie or Warragul, Victoria, or online (recommended only for current Disability Support Workers). Work placement is not required, however it’s recommended you can access a relevant workplace to meet some assessment requirements. If you aren’t working in a related role, simulation options may be available.

The CHC43121 Certificate IV in Disability Support qualification from Phillips Institute is covered by Victorian Government’s Skills First funding program. Please enquire now to see if you qualify for this government funding program.

This course requires entrants to hold either:

CHC33021 Certificate III in Individual Support (Disability), OR
CHC33015 Certificate III in Individual Support (Disability) , OR
CHC30408 Certificate III in Disability PLUS the CHCSS00125 Entry to Certificate IV in Disability Support Skill Set.

Blended, Classroom, On Campus, Online

VIC

Community Wellness Officer, Community Worker, Community-Based Support Officer, Disability Service Worker, Disability Support Coordinator, Disability Support Worker, Disability Team Leader, Disability Team Supervisor

Price may vary

6-12 months

On this page

What is a Community-Based Support Officer?

What will I do?

What skills do I need?

Resources

What is a Community-Based Support Officer?

The role of a Community-Based Support Officer is both rewarding and impactful, focusing on enhancing the well-being of individuals and communities. These professionals work closely with various community groups, welfare agencies, and government bodies to identify and address the needs of the community. Their primary goal is to facilitate access to essential services, promote community engagement, and empower individuals to improve their quality of life. This career is ideal for those who are passionate about social justice and community development, as it allows them to make a tangible difference in people’s lives.

Community-Based Support Officers have a diverse range of responsibilities that include assessing community needs, coordinating support services, and developing programs tailored to specific groups. They often conduct interviews and assessments to understand the challenges faced by individuals, ensuring that the support provided is relevant and effective. Additionally, they play a crucial role in liaising with various stakeholders, including local businesses and government agencies, to promote awareness of available resources and services. This collaborative approach not only strengthens community ties but also fosters a sense of belonging among residents.

Common tasks for Community-Based Support Officers involve planning and implementing educational and training programs, monitoring client progress, and preparing reports for funding and resource allocation. They are also involved in advocating for community needs and ensuring that the voices of underrepresented groups are heard. This role requires strong communication skills, empathy, and the ability to work effectively in a team environment. The dynamic nature of this career means that no two days are the same, providing a stimulating work environment that keeps professionals engaged and motivated.

Overall, a career as a Community-Based Support Officer is not only fulfilling but also essential for fostering resilient communities. By supporting individuals and families in navigating challenges, these officers contribute to building a more inclusive and supportive society. For those looking to embark on a meaningful career path, this role offers the opportunity to create lasting change and positively impact the lives of many.

Career snapshots For Community-Based Support Officers

The role of a Community-Based Support Officer is vital in facilitating community development and addressing various social issues. This career is predominantly occupied by women, with a significant portion of the workforce being female. The average age of individuals in this role is 45 years, reflecting a mature workforce.

Average Age: 45 years
Gender Distribution: 80% female
Hours Worked: Average of 40 hours per week, with 61% working full-time
Pay: Average annual salary ranges from $75,000 to $85,000
Unemployment Rate: Relatively low, with a stable demand for community support roles
Employment Numbers: Approximately 28,400 people are employed as Community Workers
Projected Growth: Steady growth expected in the coming years as community needs continue to evolve

Community-Based Support Officers play a crucial role in assessing community needs, liaising with various stakeholders, and promoting awareness of available resources. Their work is essential in enhancing the quality of life within communities, making this a rewarding career choice for those passionate about social welfare.

What will I do?

A Community-Based Support Officer plays a vital role in enhancing the well-being of individuals and communities by providing essential support and resources. They work closely with various stakeholders, including community groups, government agencies, and private organisations, to identify needs and implement effective solutions. This position requires a compassionate approach, strong communication skills, and a commitment to fostering community development and resilience.

Assess community needs – Evaluates the requirements for health, welfare, housing, employment, and training services within the community.
Liaise with stakeholders – Engages with community groups, welfare agencies, government bodies, and private businesses to address community issues and promote available resources.
Develop support programs – Plans and implements educational and training programs tailored to meet the specific needs of community members.
Monitor client progress – Tracks and reports on the development and outcomes of clients receiving support services.
Facilitate referrals – Connects clients with additional services and resources that can provide further assistance.
Conduct outreach activities – Organises and participates in community events to raise awareness about available services and resources.
Prepare funding submissions – Writes proposals and reports to secure funding and resources for community initiatives.
Support families – Provides education and care for families, including children and individuals with disabilities, in various settings.

What skills do I need?

A career as a Community-Based Support Officer requires a diverse set of skills that are essential for effectively engaging with and supporting community members. Strong communication skills are paramount, as these professionals must liaise with various stakeholders, including community groups, government agencies, and private organisations. Additionally, they should possess excellent interpersonal skills to build trust and rapport with individuals from diverse backgrounds. Critical thinking and problem-solving abilities are also vital, enabling them to assess community needs and develop tailored support programs that address specific issues.

Moreover, a solid understanding of community development principles and social welfare policies is crucial for success in this role. Community-Based Support Officers should be adept at conducting needs assessments and evaluating the effectiveness of programs. Familiarity with health promotion and environmental management can further enhance their ability to implement initiatives that benefit the community. Overall, a combination of empathy, organisational skills, and a commitment to community engagement will empower these officers to make a meaningful impact in their roles.

Skills/attributes

Strong communication skills
Empathy and compassion
Problem-solving abilities
Organisational skills
Ability to work collaboratively with diverse groups
Knowledge of community resources and services
Experience in community engagement
Assessment and evaluation skills
Conflict resolution skills
Understanding of social welfare policies
Ability to develop and implement support programs
Flexibility and adaptability
Basic computer skills for documentation and reporting
Time management skills
Ability to work independently and as part of a team

Resources

NATIONAL

QLD

VIC

ACT

TAS

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How to Become a Community-Based Support Officer: Australian Careers in Community Services

What is a Community-Based Support Officer?

Career snapshots For Community-Based Support Officers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes