How to Become a Clerical Worker: Australian Careers in Administration

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BSB40120

Certificate IV in Business (Administration)

If you are a naturally organised person and are looking to start a career in business administration then this BSB40120 Certificate IV in Business (Administration) qualification from Open Colleges could be a fantastic choice for you. Business activity is on the rise in Australia and outlook for the creation of new clerical roles is great, with 342,000 new roles to be created in the industry by 2025 (Source: Australian Government Job Outlook), so if you’re after an in-demand career this could be an ideal opportunity.

Completing this Certificate IV qualification will enable you to competently perform in any of the many administrative and clerical roles required by the modern businesses. You will gain all the contemporary business administration and communication skills by studying subjects such as how to apply communication strategies in the workplace, build effective business relationships, write complex documents, design and produce complex spreadsheets and how to use digital technologies to collaborate in a work environment.

By the end of this course you will be equipped with all the knowledge you need to become an administration star for any business or organisation, so start studying today!

PLEASE NOTE – Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrollment with Open Colleges.

Online

Accounts Administrator, Administration Supervisor, Administrative Assistant, Business Administrator, Business Analyst, Clerical Worker, Contract Administrator, Office Administrator

Price may vary

Self-paced, max 18 months

BSB20120

Certificate II in Workplace Skills

The BSB20120 Certificate II in Workplace Skills offered by Macedon Ranges Education is designed to equip individuals with essential skills and knowledge for entering the workforce. This course covers a range of key learning areas, including communication, teamwork, and problem-solving, which are vital for success in any professional environment. Participants will engage in practical activities that enhance their understanding of workplace dynamics and develop their ability to work effectively with others.

Throughout the course, learners will explore various aspects of workplace operations, including customer service, workplace health and safety, and basic administrative tasks. This comprehensive approach ensures that students not only gain theoretical knowledge but also practical experience that can be applied in real-world settings. By the end of the program, participants will be well-prepared to take on entry-level roles and contribute positively to their chosen industries.

The BSB20120 Certificate II in Workplace Skills is an excellent stepping stone for those looking to kickstart their careers. With a focus on building foundational skills and fostering a professional mindset, this course empowers students to navigate their career paths with confidence. Enquire to learn more.

Study modes: This course can be delivered either 100% online, or at Macedon Ranges Education’s campus in Kilmore, Victoria. Online students can start anytime. There are 4 intake dates each year for on-campus students: April, July, September, and December (for the following year).

PLEASE NOTE: This course is fee-for-service only, it is not government-funded.

On Campus, Online

Online, VIC

Administrative Officer, Clerical Worker, Manager, Sales Assistant

Price may vary

12 months

BSB30120

Certificate III in Business

The BSB30120 Certificate III in Business offered by Macedon Ranges Education is designed to equip students with essential skills and knowledge for a successful career in the business sector. This course covers a range of key learning areas, including effective communication, teamwork, and customer service, providing a solid foundation for those looking to enter or advance in the workforce. Students will engage in practical activities that enhance their understanding of business operations and develop their ability to contribute positively to a workplace environment.

Throughout the course, participants will explore various aspects of business administration, such as managing information and resources, as well as understanding workplace health and safety. The curriculum is tailored to foster critical thinking and problem-solving skills, enabling students to adapt to the dynamic nature of the business world. With a focus on real-world applications, this qualification prepares individuals to meet the demands of employers and thrive in their chosen career paths.

By enrolling in the BSB30120 Certificate III in Business, students will not only gain valuable insights into the business landscape but also build a network of peers and industry connections. This course is an excellent stepping stone for those eager to kickstart their careers and make a meaningful impact in the business arena. Enquire to learn more.

PLEASE NOTE: This course is fee-for-service only, it is not government-funded.

On Campus, Online

Online, VIC

Business Administrator, Business Manager, Clerical Worker, Sales Manager

Price may vary

12 months

On this page

What is a Clerical Worker?

What will I do?

What skills do I need?

Resources

What is a Clerical Worker?

A career as a Clerical Worker offers a dynamic and essential role within various organisations, serving as the backbone of administrative operations. Clerical Workers are responsible for a wide range of tasks that ensure the smooth functioning of offices and businesses. They play a crucial part in maintaining records, managing correspondence, and supporting other staff members, making them invaluable to any team. This role is perfect for individuals who enjoy organisation, communication, and contributing to a collaborative environment.

The responsibilities of a Clerical Worker are diverse and engaging. They often handle tasks such as data entry, filing documents, and managing schedules, which require attention to detail and strong organisational skills. Additionally, Clerical Workers may assist in preparing reports, processing invoices, and responding to customer inquiries, all of which contribute to the overall efficiency of the workplace. Their ability to multitask and prioritise effectively is key to ensuring that operations run smoothly and deadlines are met.

Common tasks for Clerical Workers include using office software to create and manage documents, maintaining databases, and coordinating meetings or appointments. They often serve as the first point of contact for clients and visitors, showcasing their excellent communication skills and professionalism. This role not only allows individuals to develop their administrative skills but also provides opportunities for career advancement within the administrative field, making it a rewarding choice for those looking to grow professionally.

Overall, a career as a Clerical Worker is both fulfilling and essential in today’s fast-paced work environment. With a competitive salary range and the potential for growth, this role offers a stable and rewarding career path for those who are organised, detail-oriented, and eager to contribute to a team. As businesses continue to evolve, the demand for skilled Clerical Workers remains strong, ensuring that this career will remain relevant and sought after for years to come.

Career snapshots For Clerical Workers

Clerical and Administrative Workers play a vital role in various industries, providing essential support to ensure smooth operations. This category includes positions such as Coding Clerks, Examination Supervisors, Train Planners, and Travel Clerks, among others.

Average Age: Typically around 40 years old.
Gender Distribution: Predominantly female, with women making up a significant portion of the workforce.
Hours per Week: Generally, full-time workers average about 38 hours per week.
Average Pay: Salaries range from $60,000 to $75,000 annually, depending on experience and location.
Unemployment Rate: Relatively low, reflecting steady demand for clerical roles.
Employment Numbers: Approximately 200,000 individuals are employed in clerical and administrative roles across Australia.
Projected Growth: Expected growth of around 5% over the next five years, driven by ongoing demand in various sectors.

This information highlights the stability and opportunities available within the clerical and administrative field, making it an appealing career choice for many individuals seeking reliable employment.

What will I do?

Clerical workers play a vital role in the smooth operation of various organisations, providing essential administrative support that keeps businesses running efficiently. Their responsibilities often encompass a wide range of tasks, from managing correspondence to maintaining records, ensuring that all administrative functions are executed with precision. This career path offers opportunities for individuals to develop their organisational skills and contribute significantly to their workplace.

Managing Correspondence – Clerical workers handle incoming and outgoing communications, including emails, letters, and packages, ensuring timely and accurate delivery.
Data Entry – They input and update information in databases and spreadsheets, maintaining accurate records for easy retrieval and analysis.
Filing and Organising Documents – Clerical workers are responsible for maintaining an organised filing system, both physical and digital, to ensure documents are easily accessible.
Scheduling Appointments – They assist in managing calendars by scheduling meetings and appointments, coordinating with various stakeholders to ensure availability.
Answering Phone Calls – Clerical workers often serve as the first point of contact for callers, providing information and directing calls to the appropriate personnel.
Preparing Reports – They compile data and prepare reports for management, summarising information to support decision-making processes.
Assisting with Invoicing – Clerical workers may help in preparing and processing invoices, ensuring that financial records are accurate and up to date.
Maintaining Office Supplies – They monitor inventory levels of office supplies and place orders as needed to ensure the office is well-stocked.
Providing Customer Service – Clerical workers often interact with clients and customers, addressing inquiries and providing assistance to enhance their experience.

What skills do I need?

A career as a clerical worker requires a diverse set of skills that are essential for maintaining efficient office operations. Strong organisational abilities are crucial, as clerical workers often manage schedules, files, and communications. Proficiency in computer applications, particularly word processing and spreadsheet software, is also important, enabling them to perform tasks such as data entry and report generation with accuracy. Additionally, effective communication skills, both written and verbal, are vital for interacting with colleagues and clients, ensuring that information is conveyed clearly and professionally.

Attention to detail is another key trait for clerical workers, as they are responsible for maintaining accurate records and handling sensitive information. Time management skills are equally important, allowing them to prioritise tasks and meet deadlines in a fast-paced environment. Furthermore, a basic understanding of financial processes can be beneficial, especially for those involved in invoicing or budgeting tasks. Overall, a combination of these skills not only enhances individual performance but also contributes to the overall productivity of the workplace.

Skills/attributes

Strong organisational skills
Attention to detail
Effective communication skills
Proficiency in computer applications and software
Ability to manage time efficiently
Basic understanding of office procedures
Problem-solving skills
Ability to work independently and as part of a team
Customer service orientation
Adaptability to changing tasks and priorities
Data entry and management skills
Confidentiality and integrity

Resources

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How to Become a Clerical Worker: Australian Careers in Administration

What is a Clerical Worker?

Career snapshots For Clerical Workers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes