How to Become a Case Worker: Australian Careers in Community Services

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CHC43215

Certificate IV in Alcohol and Other Drugs

For all support workers and care staff, or those aspiring to become one, this course will equip you with specialised knowledge in dealing with alcohol and other drug-related problems. Study the online CHC43215 Certificate IV in Alcohol and Other Drugs offered by Open Colleges in association with Integrated Care & Management Training Pty Ltd (RTO: 90197), and gain the transferable skills to work across a range of community services settings, including the mental health and youth work sectors.

Learn how to provide case management services, withdrawing and intervention activities and deal with mental health issues. With a focus on outreach work and community work, this course will teach you the skills to deal with clients facing drug-related health issues who are attempting to get their lives back on track.

Gain practical skills

This certificate includes a mandatory work placement of at least 120 hours, in order to acquire essential practical skills. You will be required to source your own placement with an organisation involved in the delivery of alcohol and other drug-related community services.

The Certificate IV will be issued by Integrated Care & Management Training Pty Ltd.

PLEASE NOTE – Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrollment with Open Colleges.

Online, Workplace

Online

Case Worker, Community Support Worker, Detoxification Worker, Drug and Alcohol Worker, Family Support Worker, Outreach Worker, Support Worker

Price may vary

Max 18 months

Master of Mental Health

The demand for mental health professionals is on the rise. Accelerate your career in a rewarding field and build valuable skills with a Master of Mental Health from La Trobe University.

Take your knowledge and experience in the mental health field to the next level with the Master of Mental Health. Gain a deeper understanding of mental health through systematic analysis and reflection on the relationships between theory and clinical practice. La Trobe’s Master of Mental Health gives you strong evidence-based learning, supported by clinical skill development and lifelong skills.

Learn from experts, then become one with our 100 percent online course which has been developed in collaboration with Allied Health Professions Australia (AHPA).

Learn to help rural and Indigenous populations and choose a focus on leadership and project management skills. When you graduate, you’ll be able to make independent clinical judgments in mental health practice and develop clinical plans, as well as offer an exemplary level of care and leadership in a variety of careers in mental health. Be ready to make a different for vulnerable populations.

Online

Case Manager, Case Worker, Health and Wellbeing Consultant, Mental Health Worker, Psychiatric Aide, Service Manager

Price may vary

18 months

CHC52021

Diploma of Community Services (WA only)

Please note – this course is available to Western Australian residents only.

If you are looking for a career that utilises your great communication and interpersonal skills as well as your desire to help others in the community, then this CHC52021 Diploma of Community Services qualification from Industry Skills Training could be a great career step. This qualification is also ideal for people already working in the community services sector who wish to expand their knowledge in the field and further their career.

The course will teach you essential skills required for holding positions involved in community services, case management and social housing that focus on management, coordination and delivery of person-centred services to individuals, groups and various communities.

By acquiring skills such as facilitating workplace debriefing and support processes, managing legal and ethical compliance, assessing and promoting social, emotional and physical well-being, providing advocacy and representation services and development and facilitation of all aspects of case management, you will be able to confidently perform in a range of community services positions across a broad spectrum of organisations.

This qualification will also enable you to work autonomously under broad directions from senior management, as well as to oversee the work of junior staff members.

This course if offered at our Malaga campus (full time Mon – Fri), and our Joondalup campus (3 evenings a week Tues-Thurs).

There is a minimum work placement component of 100 hours.

Note: This course is available through the Jobs & Skills WA Priority Industry Training and Lower Fees, Local Skills programs. A government funded discount is available for eligible students. Enquire now to find out if you qualify. This course is NOT available to people on 500 or 600 visas.

Classroom, On Campus, Workplace

Aged Care Service Manager, Aged Care Worker, Case Manager, Case Worker, Community Care Worker, Community Development Officer, Community Manager, Community Services Manager, Community Services Worker, Community Worker, Youth Worker

Price may vary

Enquire now for course duration

Not Available

CHC43215

Certificate IV in Alcohol and Other Drugs

If you are a compassionate and empathetic person, and enjoy helping others in the community overcome various obstacles to live their best lives, then this CHC43215 Certificate IV in Alcohol and Other Drugs qualification from Hader Institute of Education could provide you with a path to a rewarding career.

This course is focused on giving you the required skills and knowledge to support and assist recovery of people affected by drug and alcohol dependency issues. By teaching you essential skills such as how to asses needs and provide interventions for people with alcohol and other drugs issues, develop and review individual alcohol and other drugs treatment plans, work with people with mental health issues, use communication to build relationships and recognise and respond to crisis situations, this qualification will ensure that you become an effective drugs and alcohol community support worker.

Theoretical component of the course is conducted online, with 120 hours of work placement experience to be completed in one of our rehabilitation centres, and in only 12 months of study you will be qualified for one of many entry-level individual and community support positions.

Online, Workplace

Online

Case Worker, Community Health Officer, Community Health Worker, Community Support Worker, Detoxification Worker, Mental Health Support Worker

Price may vary

12 months

Not Available

CHC53215

Diploma of Alcohol and Other Drugs

If you are a community minded person who is looking to commence a rewarding career based on helping others overcome obstacles caused by alcohol and drug addiction, then this CHC53215 Diploma of Alcohol and Other Drugs qualification from Hader Institute of Education could be ideal for you.

This course is designed to give you all the contemporary skills and knowledge to confidently engage in community support and counseling roles aimed at supporting people in overcoming problems arising from drug and alcohol abuse. You will gain crucial skills such as how to assess needs of clients with alcohol and other drugs issues, how to develop and review individual alcohol and other drugs treatment plans, how to establish and manage client relationships and work with diverse people and how to work effectively in trauma informed care.

Our online blended delivery model is based on three online classroom sessions per week as well as 22 hours per week of structured self-paced study, as well as monthly one-on-one tutoring session, that will see you graduate in as little as 12 months.

Please note: This course is fee-for-service, it is not government funded.

Online

Case Manager, Case Worker, Community Care Worker, Community Health Worker, Community Services Case Manager, Community Support Worker, Community Worker, Drug and Alcohol Counsellor, Family Support Worker, Rehabilitation Counsellor, Welfare Support Worker

Price may vary

12 months

Not Available

CHC42021

Certificate IV in Community Services

The demand for community services specialists is on the rise in Australia and the number of required community services workers is set to increase threefold over the next decade, so if you have an aptitude for helping other now is the perfect time to become a qualified community services worker with this CHC42021 Certificate IV in Community Services qualification from Hader Institute of Education.

This course is designed for people wishing to build a career based on helping others live their best lives and focuses on enabling you to provide support, advocacy or interventions to individual clients, groups or communities across a range of services. The course will give you essential skills and knowledge such as how to facilitate the interests and rights of clients, how to work with people experiencing or at risk of homelessness, how to recognise and respond appropriately to domestic and family violence and how to provide loss and grief support.

This 100% online course consists of three hours per week of online classroom sessions, 15 hours per week of structured self-paced study and seven one-on-one online skills development and practice sessions and will see you ready to commence your first role in community services within 12 months.

This is one of the only course of its kind available nationally so enquire now and begin your journey to a rewarding and fulfilling career.

Please note: This course is fee-for-service, it is not government funded.

Online

Case Worker, Community Development Worker, Community Health Officer, Community Support Worker, Health Care Educator, Welfare Rights Worker, Welfare Support Worker

Price may vary

12 months

Not Available

CHC52021

Diploma of Community Services

If you are looking to turn your desire to build better communities by helping others into a rewarding career, then this CHC52021 Diploma of Community Services qualification from Hader Institute of Education could be a great qualification for you. The Australian Government is putting more resources into the community services sector and the number of professionals required to work in this field is expected to increase threefold over the next decade, so now is the perfect time to become a qualified community services professional.

This course is designed to give you all the necessary knowledge in fields such as community services, case management and social housing, and on completion you will be able to undertake a variety of community support based roles. You will learn essential skills such as how to analyse impact of sociological factors on clients in community work and services, how to establish and confirm the counselling relationship, how to facilitate the counselling relationship and process and how to provide case management supervision.

This 100% online course consists of three hours per week of online classroom sessions, 22 hours per week of structured self-paced study and seven one-on-one online skills development and practice sessions and will see you ready to commence your first role in community services within 12 months. All learners will be required to complete a total of 100 hours of practical work placement as part of their studies. You’ll be placed in an organisation relevant to your field of study.

Please note: This course is fee-for-service, it is not government funded.

Online, Workplace

Online

Case Manager, Case Worker, Community Care Worker, Community Development Youth Worker, Community Services Case Manager, Community Services Manager, Community Support Worker, Community Wellness Officer, Family Support Worker, Housing Officer, Indigenous Community Liaison Officer, Indigenous Youth Worker

Price may vary

18 months

CHC52021

Diploma of Community Services (Case Management)

If you’re currently employed in the community services sector and are looking for a way to further your career, then this CHC52021 Diploma of Community Services (Case Management) qualification from GROW Training Group could be the way to go.

Throughout this course, you will acquire the essential skills to effectively manage, coordinate, and/or deliver person-centered services to individuals, groups, and communities. There are a growing number of career opportunities based around advocacy in areas such as family welfare, community health, employment services, and disability services. Upon successful completion of the Diploma of Community Services, you will be well-prepared and fully qualified for a fulfilling career as a case manager.

This course also entails 200 hours of supervised work placement which will have to be completed prior to graduation.

Enrolment period is 24 months. We find our students complete the qualification in varied time frames. It really does depend on your life situation and availability. The program can be completed in a much shorter time – we would recommend aiming at completing 1 unit per month.

This program is delivered in our online learner system. You do not need to come to class, however, you will need to stay connected with your Educator and attend phone and/or web meetings to complete some of the practical components of your course. eLearning allows you the flexibility of completing your course at your own pace, at times to suit work and other life commitments. You can work on your course at anytime, anywhere supported by your industry experienced educator via telephone and email no matter where you are.

Please Note: Grow Training Group operates as a privately managed Registered Training Organisation (RTO), differing from government-run institutions such as a TAFE. Consequently, Grow does not offer government funding.

Online, Workplace

Online

Case Coordinator, Case Management Supervisor, Case Manager, Case Worker, Community Care Worker, Community Development Officer, Community Services Case Manager, Community Services Manager, Community Services Worker, Community Wellness Officer, Mental health case manager

Price may vary

Maximum of 24 months

Not Available

Alcohol and Other Drugs Short Course

The Alcohol and Other Drugs Short Course offered by Hader Institute of Education provides aspiring professionals and those seeking professional development with a foundational skillset and knowledge in alcohol and other drugs. This introductory course comprises 8 units from Hader’s nationally recognised CHC43215 Certificate IV in Alcohol and Other Drugs, including legal and ethical frameworks and supporting individuals with mental health challenges. Participants will explore the various types of substances, their effects, and the social and health implications associated with their use.

Throughout the course, learners will engage with contemporary issues related to alcohol and other drugs, gaining insights into effective communication techniques and intervention strategies. The curriculum is designed to equip individuals with the tools necessary to support those affected by substance use, whether in a professional or community setting. By fostering a deeper understanding of addiction and recovery, this course aims to empower participants to make a positive difference in the lives of others.

This self-paced, 12-week course is delivered in a blended online format, allowing for flexibility in learning. With a focus on practical application and real-world scenarios, the Alcohol and Other Drugs Short Course is ideal ideal for beginners looking to enter the sector or those aiming for a pathway into further education, such as a CHC43215 Certificate IV in Alcohol and Other Drugs or related field.

Please note: This course is fee-for-service, it is not government funded.

Online

Case Worker, Community Support Worker, Outreach Worker, Youth Support Worker, Youth Worker

Price may vary

12 weeks (180 hrs)

On this page

What is a Case Worker?

What will I do?

What skills do I need?

Resources

What is a Case Worker?

The role of a Case Worker is both rewarding and impactful, as these professionals dedicate their careers to supporting individuals and families in need. Case Workers play a crucial role in assessing the social, emotional, and practical needs of their clients, helping them navigate various challenges in their lives. They work in diverse settings, including community organisations, healthcare facilities, and government agencies, where they can make a significant difference in the lives of those they serve.

Case Workers are responsible for developing and implementing tailored support plans that address the unique circumstances of each client. This involves conducting thorough assessments, identifying available resources, and connecting clients with appropriate services such as housing, healthcare, and employment assistance. They act as advocates for their clients, ensuring that their voices are heard and their rights are upheld. By fostering strong relationships built on trust and empathy, Case Workers empower individuals to take charge of their situations and work towards positive outcomes.

Daily tasks for a Case Worker can vary widely, but they often include conducting interviews, maintaining case records, and collaborating with other professionals and community organisations. They monitor the progress of their clients, providing ongoing support and guidance as needed. Additionally, Case Workers may engage in community outreach and education, raising awareness about available services and advocating for systemic changes to improve social welfare. This dynamic and fulfilling career allows individuals to contribute to the well-being of their communities while continuously learning and growing in their professional journey.

Overall, a career as a Case Worker is an excellent choice for those who are passionate about helping others and making a tangible impact in society. With a strong focus on social justice and community development, Case Workers play a vital role in creating a more equitable and supportive environment for all individuals, making this profession both meaningful and essential.

Career snapshots For Case Workers

Social Workers play a vital role in assessing and addressing the social needs of individuals, families, and communities. They empower clients to develop the skills and resources necessary to resolve various social issues, promoting human wellbeing and social justice.

Average Age: 41 years
Gender Distribution: 87% female
Average Hours Worked: 40 hours per week
Median Weekly Earnings: $1,850
Unemployment Rate: 3.5%
Number of People Employed: Approximately 42,800
Projected Annual Employment Growth: 1,500 new positions

Social Workers are predominantly employed in the Health Care and Social Assistance sectors, as well as in Public Administration and Safety. The demand for Social Workers is expected to grow, reflecting the increasing recognition of the importance of social services in enhancing community wellbeing.

Source: Australian Bureau of Statistics (ABS), Labour Force Survey, 2023.

What will I do?

Case Workers play a vital role in supporting individuals, families, and communities by addressing social needs and facilitating access to essential services. They work in various settings, including healthcare, community services, and government agencies, to empower clients and promote social justice. Through their daily tasks, Case Workers assess needs, provide guidance, and connect clients with resources, ensuring that they receive the support necessary to overcome challenges and improve their well-being.

Facilitating access to community services – Acting as a bridge between clients and available resources for health, welfare, and housing.
Conducting assessments – Evaluating the needs of individuals and families to identify appropriate support and services.
Providing information and referrals – Assisting clients in understanding their options and connecting them with relevant agencies.
Monitoring client progress – Maintaining regular contact with clients to track their development and adjust support as needed.
Compiling case records – Documenting client interactions and progress to ensure accurate reporting and follow-up.
Collaborating with community organisations – Working with various agencies to enhance service delivery and develop new programs.
Implementing pilot projects – Leading initiatives aimed at community development and self-help strategies.
Conducting case interviews – Engaging with clients to explore the nature and extent of their challenges.
Analysing social policies – Evaluating and promoting policies that address social needs and resource allocation.

What skills do I need?

A career as a Case Worker requires a diverse set of skills that are essential for effectively supporting individuals and families in need. Strong communication skills are paramount, as Case Workers must engage with clients to understand their unique situations and challenges. Empathy and active listening are crucial traits, enabling them to build trust and rapport with clients from various backgrounds. Additionally, problem-solving abilities are vital, as Case Workers often need to develop tailored solutions and connect clients with appropriate resources and services.

Moreover, organisational skills play a significant role in managing case files, documentation, and follow-up processes. Case Workers must also possess a solid understanding of social policies and community resources to advocate effectively for their clients. Collaboration with other professionals and agencies is often necessary, making teamwork and interpersonal skills equally important. Overall, a successful Case Worker combines compassion with practical skills to empower clients and facilitate positive change in their lives.

Skills/attributes

Strong communication skills
Empathy and compassion
Problem-solving abilities
Organisational skills
Ability to work under pressure
Knowledge of social services and community resources
Critical thinking skills
Interpersonal skills
Ability to maintain confidentiality
Teamwork and collaboration
Adaptability and flexibility
Report writing and documentation skills
Understanding of cultural diversity and sensitivity
Conflict resolution skills
Time management skills

Resources

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QLD

VIC

ACT

TAS

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How to Become a Case Worker: Australian Careers in Community Services

Gain practical skills

What is a Case Worker?

Career snapshots For Case Workers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes