How to Become a Case Coordinator: Australian Careers in Community Services

2 Courses

Displaying 2 of 2 courses

Filters

Clear all

Location

Industry

Study Mode

Payment Option

Qualification

Course Provider

CHC52015

Diploma of Community Services (WA only)

If you are a compassionate person with good communication skills, and would like to build a rewarding career based on building stronger local communities, then this CHC52015 Diploma of Community Services qualification from Insight Training could be just the thing you’re looking for.

This contemporary course is specifically designed to give you all the skills and knowledge required to take on challenges presented in community services roles, as well as the ability to take on more senior and management roles in the sector. You will learn essential skills such as how to analyse impacts of sociological factors on clients in community work and services, how to develop and implement service programs, how to manage legal and ethical compliance and how to develop, facilitate and review all aspects of case management.

The course will allow you to choose an elective specialisation that focuses on one of the important aspects of community work such as drug and alcohol recovery, mental health, disability, youth work or case management. The course also involves 100-120 hours of practical work placement which will allow you to gain crucial practical experience required to hit the ground running once you take on a specific role in the industry.

You have a choice of studying this course online (blended with virtual classes), or by correspondence. Please note that both options still involve the practical work experience component.

This course is government funded through the Jobs and Skills WA program, which applies to eligible WA residents.

This course uses the following delivery methods, please take this into account when assessing course suitability:

Blended with virtual classes – you can do the whole course online but you do need to attend some online classes at specific times (a couple of nights per week) with trainers. This study mode is government funded and is the most popular type of study mode used by students at Insight Training.

Please Note: This course is NOT available to people on a 500 or 600 visa.

Blended, Workplace

Aged Care Service Manager, Aged Care Worker, Case Coordinator, Case Management Supervisor, Community Care Worker, Community Centre Manager, Community Development Manager, Community Development Officer, Community Development Youth Worker, Community Services Case Manager, Community Services Manager, Community Wellness Officer, Community Worker, Indigenous Community Liaison Officer, Indigenous Youth Worker, Youth and Family Services Officer

Price may vary

Flexible to suit your needs

CHC52021

Diploma of Community Services (Case Management)

If you’re currently employed in the community services sector and are looking for a way to further your career, then this CHC52021 Diploma of Community Services (Case Management) qualification from GROW Training Group could be the way to go.

Throughout this course, you will acquire the essential skills to effectively manage, coordinate, and/or deliver person-centered services to individuals, groups, and communities. There are a growing number of career opportunities based around advocacy in areas such as family welfare, community health, employment services, and disability services. Upon successful completion of the Diploma of Community Services, you will be well-prepared and fully qualified for a fulfilling career as a case manager.

This course also entails 200 hours of supervised work placement which will have to be completed prior to graduation.

Enrolment period is 24 months. We find our students complete the qualification in varied time frames. It really does depend on your life situation and availability. The program can be completed in a much shorter time – we would recommend aiming at completing 1 unit per month.

This program is delivered in our online learner system. You do not need to come to class, however, you will need to stay connected with your Educator and attend phone and/or web meetings to complete some of the practical components of your course. eLearning allows you the flexibility of completing your course at your own pace, at times to suit work and other life commitments. You can work on your course at anytime, anywhere supported by your industry experienced educator via telephone and email no matter where you are.

Please Note: Grow Training Group operates as a privately managed Registered Training Organisation (RTO), differing from government-run institutions such as a TAFE. Consequently, Grow does not offer government funding.

Online, Workplace

Online

Case Coordinator, Case Management Supervisor, Case Manager, Case Worker, Community Care Worker, Community Development Officer, Community Services Case Manager, Community Services Manager, Community Services Worker, Community Wellness Officer, Mental health case manager

Price may vary

Maximum of 24 months

On this page

What is a Case Coordinator?

What will I do?

What skills do I need?

Resources

What is a Case Coordinator?

The role of a Case Coordinator is both dynamic and rewarding, offering individuals the opportunity to make a significant impact in the lives of those they serve. Case Coordinators are essential in various sectors, including healthcare, social services, and community support, where they facilitate the delivery of services to clients. They act as a bridge between clients and the resources they need, ensuring that individuals receive comprehensive support tailored to their unique circumstances.

In their day-to-day responsibilities, Case Coordinators engage in a variety of tasks that require strong organisational and communication skills. They assess client needs, develop personalised care plans, and coordinate services across multiple providers. This involves liaising with healthcare professionals, social workers, and community organisations to ensure that clients have access to the necessary resources, whether it be medical care, counselling, or housing assistance. Their role is pivotal in monitoring client progress and adjusting care plans as needed, ensuring that each individual receives the best possible support throughout their journey.

Moreover, Case Coordinators often play a crucial role in advocating for their clients, helping them navigate complex systems and access the services they require. This advocacy extends to educating clients about their rights and available resources, empowering them to take an active role in their care. The ability to build trusting relationships with clients is fundamental, as it fosters a supportive environment where individuals feel valued and understood.

Overall, a career as a Case Coordinator is not only fulfilling but also offers a diverse range of opportunities for professional growth. With the increasing demand for skilled professionals in this field, individuals can find a rewarding path that allows them to contribute positively to their communities while developing their expertise in case management and client support.

Career snapshots For Case Coordinators

The role of a Case Coordinator is vital in the health and welfare sector, focusing on the management and coordination of services for individuals in need. This position is particularly suited for those who are passionate about making a difference in their communities and have strong organisational skills.

Average Age: 46 years
Gender Distribution: 71% female
Average Hours Worked: 43 hours per week
Median Weekly Earnings: $2,016
Unemployment Rate: Relatively low, with a strong demand for skilled professionals
Current Employment: Approximately 43,500 individuals are employed in this role
Projected Growth: An annual increase of about 4,300 positions is expected in the coming years

As the demand for health and welfare services continues to rise, the role of Case Coordinators is becoming increasingly important. This career offers a rewarding opportunity for individuals looking to contribute positively to society while enjoying a stable and well-compensated position.

What will I do?

A Case Coordinator plays a vital role in the health and welfare sector, ensuring that clients receive the necessary support and services tailored to their individual needs. This position involves a blend of administrative and interpersonal skills, as Case Coordinators liaise with various stakeholders, manage resources, and oversee the implementation of care plans. Their work is crucial in promoting the well-being of individuals and communities, making it a rewarding career for those passionate about helping others.

Client Assessment – Conducting thorough assessments to understand the needs and circumstances of clients.
Care Plan Development – Creating and implementing personalised care plans in collaboration with clients and their families.
Resource Coordination – Identifying and coordinating access to appropriate services and resources for clients.
Monitoring Progress – Regularly reviewing and monitoring client progress to ensure care plans are effective and making necessary adjustments.
Documentation – Maintaining accurate and up-to-date records of client interactions, assessments, and care plans.
Collaboration – Working closely with healthcare professionals, social workers, and community organisations to provide comprehensive support.
Advocacy – Advocating for clients’ needs and rights within the healthcare and welfare systems.
Training and Supervision – Providing guidance and support to junior staff or volunteers involved in client care.
Compliance – Ensuring that all activities comply with relevant laws, regulations, and organisational policies.
Community Engagement – Engaging with the community to promote services and gather feedback for continuous improvement.

What skills do I need?

A career as a Case Coordinator requires a diverse set of skills that are essential for effectively managing and supporting clients through various services. Strong communication skills are paramount, as Case Coordinators must liaise with clients, healthcare professionals, and community organisations to ensure that all parties are informed and aligned. Additionally, organisational skills are crucial for managing multiple cases simultaneously, tracking progress, and ensuring that all necessary documentation is completed accurately and on time. Problem-solving abilities are also vital, as Case Coordinators often encounter complex situations that require thoughtful and timely solutions.

Furthermore, empathy and interpersonal skills play a significant role in this profession, as Case Coordinators work closely with individuals who may be facing challenging circumstances. Understanding clients’ needs and building trust is essential for effective case management. Familiarity with relevant legislation and policies, as well as the ability to navigate various health and welfare systems, enhances a Case Coordinator’s effectiveness in advocating for their clients. Overall, a combination of these skills not only supports the successful coordination of care but also contributes to positive outcomes for clients in need.

Skills/attributes

Strong communication skills
Organisational abilities
Problem-solving skills
Empathy and compassion
Attention to detail
Ability to work collaboratively
Time management skills
Knowledge of health and welfare services
Experience in case management
Ability to assess client needs
Conflict resolution skills
Understanding of relevant legislation and policies
Proficiency in using case management software
Ability to maintain confidentiality
Leadership and supervisory skills

Resources

NATIONAL

QLD

VIC

ACT

TAS

CourseFinder makes every effort to ensure the information we provide is correct at the time of publication. We welcome your input to help keep our career profiles as accurate and up to date as possible. All queries and feedback will be taken into consideration as we conduct periodic reviews of our content. Add your voice to the conversation!

How to Become a Case Coordinator: Australian Careers in Community Services

What is a Case Coordinator?

Career snapshots For Case Coordinators

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes