How to Become an Assistant Manager: Australian Careers in Business Management

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BSB40120

Certificate IV in Business

If you’re looking to get qualified and launch your career in the world of business, this online BSB40120 Certificate IV in Business course is the ideal qualification. Offered entirely online by Open Colleges, this course covers the skills and knowledge needed in today’s fast-paced and modern office environment.

Learn how to effectively coordinate business resources, lead a diverse workforce and recruit staff that fit into your company culture. You will also develop a range of key business skills such as pitching products and services, analysing research and writing complex documents.

Upon completion of this course you will walk away with a nationally recognised qualification and the skills to work within a range of companies and business environments.

PLEASE NOTE – Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrollment with Open Colleges.

Online

Administration Supervisor, Administrative Assistant, Assistant Manager, Business Development Manager, Office Administrator, Project Administrator, reContract Administrator

Price may vary

Self-paced; max 18 months

BSB40120

Certificate IV in Business (WA only)

Please note – this course is available to Western Australian residents only.

If you are looking for ways to further your business administration career and give yourself a way to optimise your knowledge and job opportunities, then this Certificate IV in Business (BSB 40120) from Industry Skills Training could be the perfect qualification to help you make this happen.

This nationally recognised qualification will provide you with all the contemporary business administration skills needed to excel in the field, allow you to realise your potential and give you a boost you need to progress into the management ranks in almost any organisation.

By learning crucial skills such as how to use digital technologies to collaborate in a work environment, create complex business documents and proposals, build and maintain business relationships, undertake project work and lead personal development for yourself and your co-workers, you will maximise your value for any business and give yourself an opportunity to rise through the ranks and become a recognised high performer. You will become fully equipped to deal with a myriad of unpredictable business problems and will be perfectly placed to positively impact your organisation’s business performance.

Note: This course is subsidised through the Jobs & Skills WA Work Readiness and Priority Industry Training programs and is available to eligible students. Enquire now to find out if you qualify. This course is NOT available to people on 500 or 600 visas.

Classroom, On Campus

Assistant Manager, Executive Personal Assistant, Manager, Office Administrator, Office Manager, Personal Assistant, Program Administrator, Program Coordinator, Project Administrator, Project Coordinator, Project Officer, Team Leader

Price may vary

Enquire now for course duration

On this page

What is a Assistant Manager?

What will I do?

What skills do I need?

Resources

What is a Assistant Manager?

The role of an Assistant Manager is a dynamic and rewarding career path that offers individuals the opportunity to develop their leadership skills while contributing to the success of an organisation. Assistant Managers play a crucial role in supporting the overall operations of a business, whether in retail, hospitality, or other sectors. They work closely with the management team to ensure that daily activities run smoothly, and they often serve as a bridge between staff and upper management, fostering a positive work environment.

In this position, the responsibilities of an Assistant Manager are diverse and engaging. They are tasked with overseeing staff performance, providing training and support, and ensuring that customer service standards are met. This role often involves managing inventory, handling customer inquiries, and implementing company policies and procedures. Assistant Managers are also responsible for monitoring sales performance and contributing to strategic planning, making their input vital to the business’s success.

Common tasks for an Assistant Manager include scheduling shifts, conducting performance reviews, and addressing any operational challenges that arise. They are often involved in problem-solving and conflict resolution, ensuring that both employees and customers have a positive experience. Additionally, Assistant Managers may assist in financial management, including budgeting and expense tracking, which adds a layer of responsibility and opportunity for professional growth.

Overall, a career as an Assistant Manager is not only about managing tasks but also about inspiring and leading a team towards achieving common goals. This role provides a solid foundation for those looking to advance into higher management positions, making it an excellent choice for individuals eager to make a significant impact in their workplace.

Career snapshots For Assistant Managers

The role of an Assistant Manager is pivotal in various industries, including hospitality, retail, and corporate sectors. This position typically involves supporting the manager in daily operations, overseeing staff, and ensuring customer satisfaction. The career is accessible to individuals at different stages of their professional journey, making it a popular choice for those seeking to advance their careers.

Average Age: Generally, Assistant Managers are in their late 20s to early 30s.
Gender Distribution: The role sees a fairly balanced gender representation, with a slight female majority.
Hours per Week: Most Assistant Managers work around 38-40 hours per week, often including weekends and evenings.
Average Salary: The average annual salary for Assistant Managers ranges from $64,000 to $111,927, depending on the industry and location.
Unemployment Rate: The unemployment rate for this role is relatively low, reflecting a steady demand for skilled professionals.
Employment Numbers: Approximately 2,574 Assistant Managers are currently employed in the hospitality sector alone.
Projected Growth: The job market for Assistant Managers is expected to grow steadily, with an increase in job openings anticipated over the next five years.

These insights highlight the dynamic nature of the Assistant Manager role, making it an attractive option for those looking to build a career in management.

What will I do?

The role of an Assistant Manager is pivotal in ensuring the smooth operation of a business, whether in retail, hospitality, or other sectors. This position involves a blend of leadership, customer service, and administrative tasks, making it essential for maintaining high standards and achieving business goals. Assistant Managers support the Manager in daily operations, oversee staff, and ensure that customer satisfaction remains a top priority. Their contributions are vital in fostering a positive work environment and driving team performance.

Staff Supervision – Overseeing daily activities of team members, providing guidance, and ensuring adherence to company policies.
Customer Service – Addressing customer inquiries and complaints, ensuring a high level of satisfaction and service quality.
Inventory Management – Assisting in managing stock levels, placing orders, and conducting inventory checks to maintain optimal stock.
Sales Reporting – Analyzing sales data and preparing reports to track performance and identify areas for improvement.
Training and Development – Facilitating training sessions for new employees and ongoing development for existing staff.
Operational Support – Assisting the Manager in implementing operational procedures and policies to enhance efficiency.
Financial Management – Helping with budgeting, expense tracking, and ensuring financial targets are met.
Team Meetings – Participating in regular meetings to discuss performance, challenges, and strategies for improvement.
Health and Safety Compliance – Ensuring that workplace safety standards are met and promoting a safe working environment.
Marketing Initiatives – Supporting promotional activities and events to drive customer engagement and sales.

What skills do I need?

A career as an Assistant Manager requires a diverse set of skills that are essential for effective leadership and operational success. Strong communication skills are paramount, as Assistant Managers must convey information clearly to both team members and customers. Additionally, problem-solving abilities are crucial for addressing challenges that arise in day-to-day operations. Time management and organisational skills are also vital, enabling Assistant Managers to prioritise tasks and ensure that the team meets its goals efficiently.

Furthermore, a solid understanding of financial management is beneficial, as Assistant Managers often assist in budgeting and resource allocation. Leadership qualities, including the ability to motivate and inspire a team, are essential for fostering a positive work environment. Adaptability is another key trait, as the role often requires quick adjustments to changing circumstances. Overall, a combination of interpersonal skills, analytical thinking, and a proactive approach to management will greatly enhance an Assistant Manager’s effectiveness in their role.

Skills/attributes

Leadership skills
Strong communication abilities
Problem-solving skills
Time management
Teamwork and collaboration
Customer service orientation
Organisational skills
Adaptability and flexibility
Financial acumen
Conflict resolution skills
Attention to detail
Ability to motivate and inspire others
Strategic thinking
Knowledge of industry trends
Proficiency in relevant software and technology

Resources

NATIONAL

QLD

VIC

ACT

TAS

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How to Become an Assistant Manager: Australian Careers in Business Management

What is a Assistant Manager?

Career snapshots For Assistant Managers

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes