How to Become an Admissions Clerk: Australian Careers in Administration

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HLT37315

Certificate III in Health Administration

This course will teach you how to maintain patient and financial records, manage information and resources and contribute to innovation in the workplace. The Certificate III in Health Administration (HLT37315) from Foundation Education equips you with knowledge of medical terminology and allows you to develop an understanding of how to implement infection control policies and work health and safety processes.

Upon graduating with the Certificate III in Health Administration (HLT37315), you will be able to provide administrative support in a range of health service settings, including medical practices, hospitals and community health clinics. With this nationally recognised training qualification you can apply for work as a Medical Receptionist, Administrative Assistant or Office Junior, allowing you to take on a variety of administrative duties that contribute to the efficient running of a healthcare facility.

If your goal is to progress to higher level skills or management, this certificate course will provide a solid foundation upon which to progress into a Certificate IV in Health Administration or Diploma of Practice Management.

Please note: This is a fee-for-service program.

Online

Admissions Clerk, Health Assistant, Healthcare Administrator, Medical Receptionist, Ward Clerk

Price may vary

Self-paced; complete within 12 months

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What is a Admissions Clerk?

What will I do?

What skills do I need?

Resources

What is a Admissions Clerk?

The role of an Admissions Clerk is a vital one within the healthcare system, serving as the first point of contact for patients entering a medical facility. These professionals play a crucial role in ensuring that the admission process runs smoothly and efficiently. They are responsible for greeting patients, collecting necessary information, and guiding them through the admission process, all while providing a warm and welcoming environment. This position not only requires strong organisational skills but also a compassionate approach to patient care, making it a rewarding career for those who enjoy helping others.

Admissions Clerks have a diverse range of responsibilities that contribute to the overall efficiency of healthcare operations. They meticulously arrange and record details of patient admissions, ensuring that all necessary documentation is completed accurately. This role often involves answering phone inquiries, connecting calls, and addressing any concerns or complaints from patients and their families. By effectively managing these tasks, Admissions Clerks help to create a positive experience for patients during what can often be a stressful time.

In addition to their primary duties, Admissions Clerks may also engage in various clerical tasks such as data entry, filing, and mail dispatch. These tasks are essential for maintaining accurate patient records and ensuring that the administrative side of healthcare runs seamlessly. The role often requires proficiency in computer systems and a keen attention to detail, as even minor errors can have significant implications for patient care. The dynamic nature of this position means that no two days are the same, providing a stimulating work environment.

Overall, a career as an Admissions Clerk offers the opportunity to make a meaningful impact in the healthcare sector. With a focus on patient interaction and administrative support, this role is perfect for individuals who thrive in fast-paced environments and are passionate about contributing to the well-being of others. As healthcare continues to evolve, the demand for skilled Admissions Clerks remains strong, making it a stable and fulfilling career choice for those looking to enter the field.

Career snapshots For Admissions Clerks

The role of an Admissions Clerk is vital in the healthcare sector, primarily responsible for managing patient admissions and discharges, as well as handling inquiries. This position is predominantly filled by women, reflecting a significant gender imbalance in the workforce.

Average Age: 48 years
Gender Distribution: 92% female
Hours Worked: Average of 40 hours per week, with 47% working full-time
Employment Numbers: Approximately 8,000 individuals are employed as Admissions Clerks
Projected Growth: Employment growth data is currently not available
Unemployment Rate: Specific unemployment rates for this role are not provided

Admissions Clerks typically work in the Health Care and Social Assistance industry, where their skills in communication and organisation are essential. As the healthcare sector continues to evolve, the demand for skilled clerical staff is expected to remain steady, making this a reliable career choice for those interested in administrative roles within healthcare.

Source: ABS, 2021 Census of Population and Housing.

What will I do?

Admissions Clerks play a vital role in the healthcare system, ensuring that patient admissions and discharges are handled efficiently and accurately. They serve as the first point of contact for patients, providing essential support and information while managing administrative tasks. This position requires strong communication skills, attention to detail, and the ability to handle sensitive information with care.

Greet and welcome patients – Provide a friendly and professional first impression, directing patients to the appropriate personnel.
Arrange and record admission details – Collect and input necessary information for patient admissions into the system.
Answer and manage telephone inquiries – Respond to calls, connect, and transfer them to the relevant departments as needed.
Resolve complaints – Address and resolve any issues or complaints from patients and the public in a timely manner.
Perform clerical tasks – Carry out various administrative duties such as data entry, filing, mail dispatch, and photocopying to support the office’s operations.

What skills do I need?

A career as an Admissions Clerk requires a unique blend of skills that are essential for effectively managing the admission and discharge processes within healthcare settings. Strong communication skills are paramount, as Admissions Clerks frequently interact with patients, families, and healthcare professionals. They must be able to convey information clearly and compassionately, ensuring that all parties understand the necessary procedures. Additionally, attention to detail is crucial, as clerks are responsible for accurately recording patient information and handling sensitive data. Proficiency in administrative tasks, such as data entry and filing, is also important, as these clerks often perform various clerical duties to support the overall operations of the healthcare facility.

Moreover, problem-solving abilities are vital for resolving patient inquiries and complaints efficiently. An Admissions Clerk must be adaptable and able to work under pressure, especially in busy healthcare environments. Familiarity with medical terminology and basic computer skills can further enhance their effectiveness in this role. Overall, a successful Admissions Clerk combines interpersonal skills with administrative expertise, contributing to a positive patient experience and the smooth functioning of healthcare services.

Skills/attributes

Strong communication skills
Attention to detail
Organisational skills
Customer service orientation
Ability to handle confidential information
Proficiency in data entry and management
Problem-solving skills
Familiarity with office software and equipment
Ability to work under pressure
Teamwork and collaboration skills
Time management skills
Adaptability to changing environments

Resources

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How to Become an Admissions Clerk: Australian Careers in Administration

What is a Admissions Clerk?

Career snapshots For Admissions Clerks

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes