How to Become an Administrative Assistant: Australian Careers in Business Administration

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BSB40120

Certificate IV in Business

If you’re looking to get qualified and launch your career in the world of business, this online BSB40120 Certificate IV in Business course is the ideal qualification. Offered entirely online by Open Colleges, this course covers the skills and knowledge needed in today’s fast-paced and modern office environment.

Learn how to effectively coordinate business resources, lead a diverse workforce and recruit staff that fit into your company culture. You will also develop a range of key business skills such as pitching products and services, analysing research and writing complex documents.

Upon completion of this course you will walk away with a nationally recognised qualification and the skills to work within a range of companies and business environments.

PLEASE NOTE – Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrollment with Open Colleges.

Online

Administration Supervisor, Administrative Assistant, Assistant Manager, Business Development Manager, Office Administrator, Project Administrator, reContract Administrator

Price may vary

Self-paced; max 18 months

BSB40420

Certificate IV in Human Resources Management

Turn your knack for solving problems and your skills with people into a rewarding new career with this online BSB40420 Certificate IV in Human Resources Management course from Open Colleges.

If you’re looking to start a new career in human resources, this nationally recognised and industry-focused course is a relevant starting point that will help you build the fundamental skills and knowledge required to succeed in this exciting industry.

In this course, you’ll learn how to recruit new staff, manage effective workplace relationships, conduct research and analysis and understand workplace health and safety. Self-paced, online modules ensure your learning fits in with your lifestyle, while building new knowledge and industry-relevant skills for a next career step.

A broad range of elective units allows you to tailor your learning to an area that interests you. You may choose to specialise in recruitment, project management, developing teams and individuals or payroll system development and management.

If you enjoy working with people, work well in team environments, and see problems as opportunities, human resources may be the career for you – and it starts with this course.

Online

Administrative Assistant, HR Assistant, HR Manager, HR Officer, Human Resources Administrator, Payroll Officer, Talent Acquisition Manager, Talent Management Consultant, Talent Manager

Price may vary

Up to 18 months

BSB40420

Certificate IV in Human Resource Management

A career in human resources (HR) means a career with people. HR professionals focus on developing a positive and healthy workplace culture, supporting professional development, performance management and team effectiveness for a business’ employees. Human resources officers and human resources coordinators strive to help employees, drive culture and support strategic objectives to make the business the best it can be. With in-demand HR and administration skills and an online human resources qualification to back you, you’ll be prepared for any HR role.

With a Certificate IV in Human Resource Management (BSB40420), you’ll be able to support the learning and development of teams and individuals, as well as supporting a business’s human resources department with essential business administration functions. Upskill to become a confident HR officer for your business and take your next step into an HR career by learning to write complex documents, implement work health and safety policies, and support the wide range of human resources functions and processes.

What you’ll learn

Supporting human resources initiatives
Leading team effectiveness by supporting learning and development
Implementing and monitoring WHS policies
Managing employee relationships and supporting performance management

We’re excited to offer students studying the Certificate IV in Human Resource Management with the College for Adult Learning a full rebate for a FREE one-year AHRI Associate (full-fee) Membership, valued at $396.

As an Associate Member, you’ll have access to valuable resources to support your studies, be able to join programs and events to help you become job-ready, and attend free member-only networking forums to build your professional network and learn about specialist HR topics. Terms and Conditions apply.

Online

Administrative Assistant, HR Assistant, HR Manager, HR Officer, Human Resources Administrator, Payroll Supervisor

Price may vary

Approx. 8 months full-time. Approx. 12 months part-time

BSB30120

Certificate III in Business

Take your first step toward a new career in business with no prior experience required with this online BSB30120 Certificate III in Business (Standard) qualification from Foundation Education.

A generalised course suitable for students from a wide variety of backgrounds, this qualification provides students with the foundation skills and knowledge required to start a career in business. In this qualification, you’ll learn how to work in a team, support and advise colleagues, and make sound decisions in any situation that emerges in the workplace. You’ll graduate with the skills and experience required to seek work in real-life business workplaces.

With online learning and on-hand help from Foundation Education’s student support officers, your learning experience is flexible and supported. You’ll build your knowledge through project-based and case study assessments, and build real-world skills for your start in the workplace.

If you’re naturally organised, like solving problems, and enjoy working with other people, a career in business may be for you. It starts with this qualification.

Please note: This is a fee-for-service program, it is not government funded.

Online

Administrative Assistant, Customer Support Officer, Executive Assistant, Office Administrator, Personal Assistant, Receptionist

Price may vary

Up to 12 months part-time

BSB30120

Certificate III in Business (Customer Engagement)

You’re a strong communicator who likes solving problems. Turn your skills into a rewarding new career in business with this online BSB30120 Certificate III in Business (Customer Engagement) qualification from Foundation Education.

Designed for students with no prior professional or academic experience, this nationally recognised qualification provides a pathway to a professional career in business. In this course, you’ll build the skills, knowledge and experience required to seek work as as a customer service professional — helping solve problems and keeping customers happy.

You’ll learn how to deliver great customer service; how to evaluate and improve your own performance; how to manage complaints; how to market your organisation’s skills; and how to develop strong business relationships.

Delivered entirely online, this course is flexible to suit your lifestyle. With project-based assessments, you’ll graduate with the skills and real-world experience required to seek work in the exciting and dynamic field of customer service. If you’re looking for a career where your skills can make a difference in people’s lives, this course provides a pathway to meaningful work in business customer service.

Please note: This is a fee-for-service program, it is not government funded.

Online

Administrative Assistant, Customer Service Assistant, Marketing Assistant, Office Assistant, Receptionist

Price may vary

Up to 12 months part-time

BSB30120

Certificate III in Business (Business Administration)

Turn your organisational skills into an exciting professional career with this online BSB30120 Certificate III in Business (Business Administration) qualification from Foundation Education.

Designed for students with no prior experience, this nationally recognised qualification will help you build the foundation skills required to take your first step towards a career in business. This course will teach you how to manage payroll processes and financial records; maintain business resources; organise schedules and arrange meetings; create documents and presentations; and support yourself and other colleagues in the workplace.

This course is delivered entirely online and is flexible to suit your lifestyle. Students have up to 12 months to complete this course, and Foundation Education’s on-hand student support team will help make studying easy.

If you’re looking to start working in a professional business role, this course will help you take your first step.

Please note: This is a fee-for-service program, it is not government funded.

Online

Administrative Assistant, Administrative Officer, Customer Support Officer, Office Assistant, Receptionist, Records Assistant

Price may vary

Up to 12 months part-time

BSB40120

Certificate IV in Business (Financial Administration)

Whether you’re looking to start a new career in business administration or have industry experience and want to formalise your skills, this BSB40120 Certificate IV in Business (Financial Administration) qualification from Open Colleges could be a great option. This flexible course, designed to make it easy to fit study in with your current lifestyle, combines the in-demand business administration skills with financial reporting and payroll knowledge to ensure that you become a valuable prospect for business in any sector.

This course will allow you to gain all the relevant business administration and communication skills such as how to build and maintain business relationships, apply various communication strategies to business tasks and write and edit complex business documents, while at the same time teaching you the principles of business financial reporting, processing of financial transactions and management of financial records and establishing and maintaining a payroll system.

Start studying today to give your career the kick-start it needs!

Please note: This is a fee-for-service course, it is not government funded.

Online

Accounts Administrator, Accounts Clerk, Accounts Payable Officer, Accounts Receivable Officer, Accounts Supervisor, Administration Supervisor, Administrative Assistant, Executive Personal Assistant, Office Manager, Payroll Clerk, Payroll Officer, Payroll Supervisor, Senior Accounts Officer

Price may vary

Self-paced, max 18 months

BSB40120

Certificate IV in Business (Administration)

If you are a naturally organised person and are looking to start a career in business administration then this BSB40120 Certificate IV in Business (Administration) qualification from Open Colleges could be a fantastic choice for you. Business activity is on the rise in Australia and outlook for the creation of new clerical roles is great, with 342,000 new roles to be created in the industry by 2025 (Source: Australian Government Job Outlook), so if you’re after an in-demand career this could be an ideal opportunity.

Completing this Certificate IV qualification will enable you to competently perform in any of the many administrative and clerical roles required by the modern businesses. You will gain all the contemporary business administration and communication skills by studying subjects such as how to apply communication strategies in the workplace, build effective business relationships, write complex documents, design and produce complex spreadsheets and how to use digital technologies to collaborate in a work environment.

By the end of this course you will be equipped with all the knowledge you need to become an administration star for any business or organisation, so start studying today!

Please note: This is a fee-for-service course, it is not government funded.

Online

Accounts Administrator, Administration Supervisor, Administrative Assistant, Business Administrator, Business Analyst, Clerical Worker, Office Administrator, reContract Administrator

Price may vary

Self-paced, max 18 months

BSB30120

Certificate III in Business (Records & Information Management)

If you’ve always seen yourself as a good organiser and problem solver, and would like to pursue a career in business administration, then this BSB30120 Certificate III in Business (Records & Information Management) qualification from Open Colleges could be an ideal first step to take.

This course is specifically designed to cater to individuals who lack prior experience but aspire to kick-start their career in records and information management. By enrolling in this course, participants will acquire fundamental skills essential for effectively utilising knowledge management systems, managing records, retrieving information, and honing critical thinking skills. Additionally, this course will also focus on improving workplace communication skills, which are crucial for success in any business sector or branch. This course is delivered 100% online, allowing you to balance study with your lifestyle.

Online

Administration Supervisor, Administrative Assistant, Business Administrator, Office Administrator, Project Administrator, reContract Administrator, Records Assistant, Records Manager, Records Officer

Price may vary

12 months self-paced

BSB30120

Certificate III in Business (Customer Engagement)

If you are good at communication and handling people, and would like to commence a lucrative career in business and business administration, then this BSB30120 Certificate III in Business (Customer Engagement) qualification from Open Colleges could be a great option to get you started.

This comprehensive business administration course is designed to enable you to provide exceptional customer service through effective communication. It will teach you crucial skills such as how to prepare and design business documents and spreadsheets, how to engage in effective workplace communication, how to deliver and monitor a service to customers and how to process customer complaints, and by the end of the course you will become a star customer engagement professional. This course is delivered 100% online, allowing you to balance study with your lifestyle.

Online

Administration Supervisor, Administrative Assistant, Business Administrator, Customer Service Assistant, Customer Service Manager, Customer Support Officer

Price may vary

12 months self-paced

On this page

What is a Administrative Assistant?

What will I do?

What skills do I need?

Resources

What is a Administrative Assistant?

The role of an Administrative Assistant is a vital one in any organisation, serving as the backbone of office operations. These professionals are responsible for a wide range of tasks that ensure the smooth functioning of daily activities. From managing schedules and coordinating meetings to handling correspondence and maintaining records, Administrative Assistants play a crucial role in supporting their teams and enhancing productivity. Their ability to multitask and stay organised makes them indispensable in various industries, including education, healthcare, and corporate sectors.

Administrative Assistants are tasked with a variety of responsibilities that contribute to the overall efficiency of the workplace. They often prepare reports, manage files, and assist with data entry, ensuring that information is accurate and readily accessible. Additionally, they may handle incoming calls and emails, providing information and support to clients and colleagues alike. This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving, making it an excellent fit for individuals who thrive in dynamic environments.

In their day-to-day activities, Administrative Assistants engage in tasks such as scheduling appointments, organising travel arrangements, and maintaining office supplies. They often serve as the first point of contact for visitors, showcasing their organisation’s professionalism and welcoming atmosphere. The role also offers opportunities for personal and professional growth, as Administrative Assistants can develop valuable skills in project management, customer service, and office technology, paving the way for future career advancements.

Overall, a career as an Administrative Assistant is both rewarding and diverse, offering individuals the chance to make a significant impact within their organisations. With the right skills and a positive attitude, those in this role can enjoy a fulfilling career that not only supports their teams but also contributes to their personal development and success in the workplace.

Career snapshots For Administrative Assistants

The role of Clerical and Administrative Workers encompasses a variety of positions, including Coding Clerks, Examination Supervisors, and Travel Clerks. This career path is essential in supporting the operational functions of various industries, such as education, public administration, and professional services.

Average Age: 33 years
Gender Distribution: 72% female
Hours Worked: Average full-time hours per week is 41, with 52% of workers employed full-time
Average Pay: The average hourly pay is approximately AU$25.35
Unemployment Rate: Not specified
Employment Numbers: Approximately 8,500 people are employed in this role
Projected Growth: Annual employment growth data is not available

This career offers a diverse range of tasks, from managing correspondence to preparing reports and providing customer service. As the demand for administrative support continues, this role remains a vital component of many organisations.

What will I do?

Administrative assistants play a crucial role in ensuring the smooth operation of an organisation. They provide essential support to various departments by managing administrative tasks, facilitating communication, and maintaining records. This position is ideal for individuals who are organised, detail-oriented, and possess strong communication skills. The day-to-day responsibilities of an administrative assistant can vary widely, but they all contribute to the overall efficiency of the workplace.

Records, prepares, sorts, classifies and files information – Ensures that all documents and data are accurately maintained and easily accessible.
Sorts, opens and sends mail – Manages incoming and outgoing correspondence to ensure timely communication.
Photocopies and faxes documents – Handles document duplication and transmission to support various office needs.
Prepares reports of a routine nature – Compiles and formats reports to provide updates and insights to management.
Records issue of equipment to staff – Tracks the distribution of office equipment and supplies to maintain inventory control.
Receives letters and telephone messages – Acts as the first point of contact for communication, ensuring messages are relayed promptly.
Transcribes information onto computers, and proofreads and corrects copy – Converts handwritten or verbal information into digital format while ensuring accuracy.
May provide customers with information about services – Assists clients and customers by answering queries and providing relevant information.
May perform receptionist duties – Greets visitors and manages the front desk to create a welcoming environment.

What skills do I need?

A career as an Administrative Assistant requires a diverse set of skills that are essential for supporting the smooth operation of an office environment. Key competencies include strong organisational abilities, attention to detail, and effective communication skills. Administrative Assistants are often responsible for managing schedules, handling correspondence, and maintaining records, which necessitates proficiency in various office software, particularly Microsoft Office applications like Word and Excel. Additionally, the ability to multitask and prioritise tasks is crucial, as these professionals frequently juggle multiple responsibilities simultaneously.

Moreover, interpersonal skills play a significant role in this position, as Administrative Assistants often serve as the first point of contact for clients and colleagues. A friendly and professional demeanour is vital for fostering positive relationships within the workplace. Problem-solving skills are also important, enabling them to address issues as they arise efficiently. Overall, a successful Administrative Assistant combines technical skills with a proactive attitude, making them invaluable assets to any organisation.

Skills/attributes

Strong organisational skills
Excellent communication abilities
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Attention to detail
Ability to multitask and prioritise tasks effectively
Basic understanding of office management procedures
Customer service orientation
Time management skills
Problem-solving capabilities
Ability to work independently and as part of a team
Familiarity with data entry and record-keeping
Adaptability to new technologies and software
Professionalism and discretion in handling sensitive information
Basic accounting knowledge (optional but beneficial)

Resources

NATIONAL

QLD

VIC

ACT

TAS

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How to Become an Administrative Assistant: Australian Careers in Business Administration

What is a Administrative Assistant?

Career snapshots For Administrative Assistants

What will I do?

What skills do I need?

Skills/attributes

Resources

Career Outcomes